Newest Version of Auto Discovery and Metering Software Provides for Real-Time
Service Management of IT Assets
ORLANDO, Fla., Gartner ITxpo, Oct. 20 /PRNewswire/ -- SupportSoft
(Nasdaq: SPRT) today introduced the latest version of its Auto Discovery and
Metering(TM) (ADM) software featuring new ClearView Analytics(TM) technology.
With ADM, IT organizations now have the ability to discover, inventory and
meter a company's hardware and software assets in real-time with one solution
-- versus the typical approach of using multiple tools from different vendors.
The result is the ability for faster asset identification, easier access to
inventory information and overall optimization of a company's IT assets.
Businesses are pressured to look for ways to maximize the return on their
current IT infrastructure without reducing their value to users, accentuated
by a downturn in spending for new assets and the growing imperative to
accelerate the "real-time enterprise" through a standardized IT environment.
According to Gartner, a leading IT research firm, organizations that simplify
their IT environments will improve service and lower TCO as much as 30%.
SupportSoft's Auto Discovery and Metering solution helps makes this
simplification possible by integrating the 3 key elements for effective IT
asset management: discovery, inventory and metering.
Automated Discovery
SupportSoft's solution can provide a highly precise and automated
discovery of hardware and software assets company-wide via the Web with a zero
footprint solution. This avoids the need to deploy software, helping
eliminate time-consuming "walk-arounds" for manual inventory, or relying on
static, point-in-time asset information from an enterprise repository. Asset
characteristics discovered could include complete hardware, operating systems
and applications information; the software can also be easily customized to
capture specialized data.
Complete and Accessible Inventory
Once discovered, the asset inventory is organized into one digital
repository for easy operational and compliance reporting. SupportSoft's
ClearView Analytics system can provide over 30 standard reports for actionable
insights. And native support for XML enables an IT organization to quickly
create custom views based on specific needs. Whether a standard or customized
format is used, data can be exported into popular enterprise reporting tools
such as Microsoft Excel and Crystal Reports. Also, reports can be programmed
for automated distribution via email; giving IT managers the information they
need for better asset utilization and upgrade decisions.
Metering Designed to Management Needs
Lastly, SupportSoft's Auto Discovery and Metering software can provide the
ability to meter asset usage to determine whether the software is deployed to
the right individuals, being utilized or in compliance with a company's IT
policies and licensing agreements. This ability to meter asset usage can
enable organizations to reduce the costs incurred when IT staff lack the
ability to determine usage. Further, management can take proactive action to
block usage of unauthorized software, ensuring policy compliance and avoiding
costly problems later.
According to Gartner, Inc., a leading IT research firm, organizations
spend 72-78% of their total IT budget on supporting baseline applications and
required infrastructure components. Maximizing the current asset base can
result in as much as a 20% reduction in baseline costs."(1)
"Critical to the success of the real-time enterprise is a standardized IT
environment that makes it less susceptible to unanticipated technical problems
that can stop business processes before they get started," said Chris Grejtak,
senior vice president and chief marketing officer, SupportSoft. "With Auto
Discovery and Metering companies can pinpoint potential problems before they
occur, adjust their IT infrastructure accordingly and avoid costly support
issues later."
Like all SupportSoft component products, Auto Discovery and Metering is
built upon the Company's Real-Time Service Management software platform, to
ensure easy integration with the Company's Resolution Suite, SupportSoft's
flagship product for enterprise support automation, as well as other company
product offerings. SupportSoft's newest version of Auto Discovery and
Metering software with ClearView Analytics functionality is now available for
customer purchase.
SupportSoft will unveil the Real-Time Service Management platform October
20th at Gartner ITxpo. Demonstrations can be seen at booth #533.
About SupportSoft
SupportSoft is a leading provider of real-time service management software
designed to accelerate and automate enterprise technical support, customer
service and IT infrastructure management. Enterprises that have purchased our
products and services include: ADP, Bank of America, Cisco Systems, IBM,
Procter & Gamble, Siebel Systems, Sony and Thomson Financial. Managed service
providers that have purchased our products to provide outsourced services to
enterprises include: Accenture, ACS, CompuCom, CSC, IBM Global Services and
Perot Systems. Digital service providers incorporating our software into their
service offerings include: Adelphia Communications, BellSouth, Charter
Communications, Comcast Communications, Cox Communications, SBC Communications
and TeliaSonera. For more information, please visit http://www.supportsoft.com.
This press release contains forward-looking statements, including, but not
limited to, statements relating to the availability of and anticipated
features and benefits of our new and enhanced products, the pressure for
businesses to maximize their return on their IT infrastructure, the perceived
benefits to organizations of simplifying their IT environments, the
anticipated cost savings to organizations of maximizing their asset base and
the importance of standardized IT environments to the success of real-time
enterprises. These forward-looking statements may be identified by use of the
terms "will," "allows", "designed to," "helps," "can," "may," "to" and similar
expressions. These forward-looking statements are subject to risks and
uncertainties that may cause actual results to differ materially from those
discussed in these forward-looking statements. These risks and uncertainties
include, but are not limited to the technical challenges and time and effort
to deploy the solution, customer acceptance of the product, the rapid pace of
technological change, the impact of continued economic downturns in either
domestic or foreign markets, the impact of competition and other sales,
marketing, and development challenges. A discussion of the risks and
uncertainties that could affect SupportSoft are more fully set forth in the
risks factors detailed from time to time in our SEC reports. Statements
included in this release are based upon information known to SupportSoft as of
the date of this release, and SupportSoft assumes no obligation to update
information contained in this press release.
(1) Gartner, Inc. "IT Asset Management: Client Issues for 2004,"
September 11, 2003
SOURCE SupportSoft, Inc.
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Related links:
http://www.support.com
CONTACT:
Joi Deaser of SupportSoft, Inc.,
+1-650-556-8930, or joi.deaser@supportsoft.com; or Mary Colvig of
Blanc & Otus, +1-415-856-5176, or mcolvig@bando.com, for
SupportSoft, Inc.
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