SAN MATEO, Calif., Oct. 23 /PRNewswire-FirstCall/ -- E.piphany, Inc.
(Nasdaq: EPNY), a full-suite provider of customer relationship management
(CRM) solutions, today announced that SNCF TER, France's regional transport
network, has selected E.piphany CRM software to use in its call centers and
marketing campaigns. SNCF TER selected the E.piphany Service and E.piphany
Marketing software suite to automate its call centers with a simple,
user-friendly application and improve the relevance of its marketing
campaigns.
(Logo: http://www.newscom.com/cgi-bin/prnh/20020724/EPNYLOGO )
According to Valerie Robin, the Head of the Customers/Innovation/Services
Division of SNCF: "We selected the E.piphany Service and E.piphany Marketing
software solutions because the functionality was completely in line with our
needs, because of the ability of E.piphany software products to integrate into
our existing information system, and because the user-friendly interface will
enable fast learning by our users. The E.piphany Service software suite will
enable call center agents to handle all customer requests, both through phone
and e-mail. The E.piphany Marketing software suite will enable us to automate
our multi-channel marketing campaigns, supported by powerful analytic
capabilities."
Georges Anidjar, General Manager of E.piphany France, added, "We are
extremely proud to have been chosen by SNCF TER for this project, which
introduces an important CRM program for SNCF. Our selection by SNCF
reinforces the technical and functional advantages of the E.piphany CRM
software suite and the business value we provide to our customers."
About E.piphany
The E.piphany(R) E.6(TM) CRM Software Suite enables global organizations
to align touchpoints, processes and technologies around the customer. Built
on the industry's most advanced, service-oriented architecture, the E.6
software solution creates benefits that cross departments and geographies, and
result in rapid, measurable ROI. With the E.6 Suite of Marketing, Service and
Sales software solutions, every customer interaction is driven by real-time
intelligence, enabling businesses to better understand their customers and
optimize every interaction from both a revenue generation and customer
retention viewpoint. More than 460 companies, including nearly 40 of the
Fortune 100, use E.piphany software products to enhance their customers'
experiences while, at the same time, realizing the companies' business
objectives. With worldwide headquarters in San Mateo, California, E.piphany
serves customers in more than 40 countries worldwide.
NOTE: E.piphany and the E.piphany logo are registered trademarks of
E.piphany, Inc. in the European Union and other jurisdictions, and E.6 is a
trademark of E.piphany, Inc. All other trademarks are the property of their
respective owners.
SOURCE E.piphany, Inc.
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Related links:
http://www.epiphany.com
Photo Notes:
NewsCom:
http://www.newscom.com/cgi-bin/prnh/20020724/EPNYLOGO
AP Archive: http://photoarchive.ap.org
PRN Photo Desk, 1-888-776-6555 or +1-212-782-2840
CONTACT:
media, Courtney Zoog of E.piphany, Inc.,
+1-650-356-5863, or czoog@epiphany.com; or Lindsay Stewart of
Access Communications, +1-415-844-6217, or lstewart@accesspr.com,
for E.piphany, Inc.; or Todd Friedman, Investor Relations of
E.piphany, Inc., +1-650-356-3934, or tfriedman@epiphany.com
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