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Eloquent, Inc. Announces Third Quarter Fiscal 2002 Results

      Reports New Fortune 1000 Customers for LaunchForce(R) Reduces Cash
                             Usage in the Quarter

    SAN MATEO, Calif., Oct. 24 /PRNewswire-FirstCall/ --
Eloquent(R), Inc. (Nasdaq: ELOQ), a leading provider of sales effectiveness
solutions, today reported financial results for the third fiscal quarter ended
September 30, 2002.
    Revenue for the third quarter ended September 30, 2002 was $0.7 million,
the same level as the prior quarter's revenue, an increase of $0.3 million
from the first quarter of 2002 revenue of $0.4 million, and a decrease of
$0.4 million from the third quarter of 2001 revenue which was $1.1 million.
Approximately 80% of the third quarter of 2002 revenue is from Eloquent's
LaunchForce(R) business, with the remainder being from Eloquent's legacy
content business.
    The third quarter of 2002 net loss was $2.0 million, or a net loss of
$0.10 per share. The third quarter of 2002 pro forma net loss, adjusted to
exclude non-cash charges for stock-based compensation expense, and
amortization of the intangible assets recorded upon Eloquent's acquisition of
Rebop Media Inc., was $1.7 million or a pro forma net loss of $0.09 per share.
This compares to a prior quarter net loss of $2.3 million or a net loss of
$0.12 per share, and a pro forma net loss for the prior quarter of
$2.2 million, or a pro forma net loss of $0.12 per share, which excludes items
consistent with the current period pro forma presentation as well as
restructuring and impairment charges.
    The net cash outflow for the Company during the third quarter of 2002 was
$1.9 million consisting of approximately $1.5 million for the ongoing
operating activities, and approximately $0.4 million for working capital. The
cash and short-term investment balance, as of September 30, 2002 was
$12.1 million. The Company has no bank debt.
    Cliff Reid, CEO and Chairman said, "We are pleased to report that in the
third quarter we continued to add substantial new customers for our
LaunchForce deployments. This quarter our revenue included new LaunchForce
customers such as Eastman Kodak, Fujitsu Technology Solutions Inc., and H&R
Block. As we enter the fourth quarter we have a strong pipeline of Fortune
1000 prospects and we are confident that they can be converted into new
customers either in the fourth quarter or early next year.
    Market conditions remain extremely difficult, and for new customers the
decision process is a slow one, which has resulted in an extension of our
sales cycle and caused us to allow more time to build revenue and develop our
business. This is one of the reasons we have cut our cash burn-rate
significantly.  Our cash burn in the third quarter was $1.9 million, which is
the lowest since before we became a public company in February 2000, and our
EBITDA on a cash basis, was a negative $1.6 million for the quarter."
    During a conference call at 2:00 p.m. Pacific Time on October 24, 2002,
Chairman and Chief Executive Officer Cliff Reid, and Chief Financial Officer
John Curson, will present an overview of the quarter ended September 30, 2002.
To listen to the call please dial 703-871-3722 at least 5 minutes prior to the
scheduled start. Interested parties will have the opportunity to listen to the
conference call live on Eloquent's website at http://www.eloquent.com (Investor
Relations -- overview) or to the webcast replay which will be available for
30 days. A replay of the call will be available through October 31, 2002 by
dialing 703-925-2435, passcode #6258863.

    About Eloquent, Inc.
    Eloquent provides sales effectiveness solutions to Fortune 1000 companies
-- enabling organizations to increase the productivity of their sales and
marketing organizations, accelerate new revenues and reduce product launch
expenses. Using Eloquent's patented rich media platform, Eloquent
LaunchForce(TM) provides a closed-loop, field readiness solution that helps
companies better equip employees, partners, and channels with the information
they need to be more effective.  More than 50 Fortune 1000 companies,
including 3Com, Alcatel, BT, Citibank, Compaq, H&R Block, Nike, Merrill Lynch,
Siemens, and Qwest have used Eloquent's solutions.  Eloquent is a registered
trademark of Eloquent, Inc., headquartered in San Mateo, California.  For more
information, visit http://www.eloquent.com.
    Except for historical information, all of the expectations and assumptions
contained in the foregoing are forward-looking statements involving risks and
uncertainties. Important factors that could cause actual results to differ
materially from such forward-looking statements include, but are not limited
to, competition in our markets and for qualified personnel, timing of customer
orders and technological change. For additional information regarding these
and other risks, refer to Eloquent's most recent filings with the Securities
and Exchange Commission.
    The above press release should be read in conjunction with the following
financial tables.

    NOTE:  Eloquent and the Eloquent logo are trademarks of Eloquent, Inc. All
other trademarks are the property of their respective owner


                                ELOQUENT, INC.
               UNAUDITED CONDENSED CONSOLIDATED BALANCE SHEETS
                                (in thousands)

                                              September 30,      December 31,
                                                  2002               2001
    ASSETS

    Current assets:
      Cash and short-term investments           $12,087            $21,405
      Accounts receivable, net                      494                184
      Prepaid expenses and other current assets     520                316

          Total current assets                   13,101             21,905

    Property and equipment, net                     546              1,944
    Acquired technology and patents               1,025              1,429
    Goodwill                                         --              3,230
    Other assets                                    446                667

          Total assets                          $15,118            $29,175

    LIABILITIES AND STOCKHOLDERS' EQUITY

    Current liabilities:
      Accounts payable and accrued liabilities   $1,998             $3,186
      Accrued restructuring liability               377                855
      Capital lease obligation                       42                230
      Deferred revenue                              628                640

          Total current liabilities               3,045              4,911

    Accrued restructuring liability                 531              1,980

    Stockholders' equity:
      Capital stock                             129,394            129,446
      Unearned compensation                        (167)              (641)
      Notes receivable from employees                --               (100)
      Unrealized gain (loss) on
       investments                                   (2)                94
      Accumulated deficit                      (117,683)          (106,515)

          Total stockholders' equity             11,542             22,284

          Total liabilities and
           stockholders' equity                 $15,118            $29,175


                                ELOQUENT, INC.
          UNAUDITED CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS
                    (in thousands, except per share data)

                                   Three Months Ended      Nine Months Ended
                                      September 30,           September 30,
                                    2002          2001      2002        2001
    Revenue:
     Software licenses and
      maintenance                   $498          $284     $1,257      $1,453
     Services                        210           788        561       3,234
      Total revenue                  708         1,072      1,818       4,687

    Cost of revenue:
     Software licenses and
      maintenance and services       336         1,025      1,532       3,544
     Amortization of acquired
      technology and patents         135           135        404         135
      Total cost of revenue          471         1,160      1,936       3,679

    Gross margin                     237           (88)      (118)      1,008

    Operating expenses:
     Research and development        541         1,187      1,892       3,355
     Sales and marketing           1,071         2,166      3,843       6,967
     General and administrative      524         1,156      2,208       3,347
     Restructuring                    --            --       (962)      1,400
     In-process research and
      development                     --           283         --         283
     Impairment of property and
      equipment                       --            --        779          --
     Amortization of investment
      in Rebop Media, Inc.            --            --         --         796
     Amortization of stock-
      based compensation             110           484        409       1,424
      Total operating expenses     2,246         5,276      8,169      17,572

    Loss from operations          (2,009)       (5,364)    (8,287)    (16,564)

    Interest and other income, net    59           378        349       1,438
    Impairment of investment          --            --         --        (759)

    Net loss before cumulative
     effect of accounting
     change                       (1,950)       (4,986)    (7,938)    (15,885)

    Cumulative effect of
     accounting change                --            --     (3,230)         --

    Net loss                     $(1,950)      $(4,986)  $(11,168)   $(15,885)

    Basic and diluted net loss
     per share:
     Net loss before cumulative
      effect of accounting
      change                      $(0.10)       $(0.27)    $(0.41)     $(0.88)
     Cumulative effect of
      accounting change               --            --      (0.17)         --

     Net loss                     $(0.10)       $(0.27)    $(0.58)     $(0.88)

    Shares used in computing
     basic and diluted
     net loss per share           19,317        18,610     19,292      18,109



    Pro forma net loss *         $(1,705)      $(4,084)   $(7,308)   $(11,088)

    Pro forma net loss per share  $(0.09)       $(0.22)    $(0.38)     $(0.61)

    Shares used in computing pro
     forma net loss per share     19,317        18,610     19,292      18,109

    *  The pro forma net loss used in computing pro forma net loss per share
       excludes non-cash charges for stock-based compensation expense,
       restructuring, impairment charges, the cumulative effect of the
       accounting change and the non-cash charges associated with amortization
       of Eloquent's investment in Rebop Media, Inc. and the intangible assets
       recorded upon the acquisition of Rebop Media, Inc. and related
       in-process research and development expense.




SOURCE Eloquent, Inc.




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Related links:
  • http://www.eloquent.com
    CONTACT:
    John Curson, Chief Financial Officer of
    Eloquent, Inc., +1-650-294-6500; or investors, Karen Keating of
    FRB/Weber Shandwick, +1-415-986-1591, for Eloquent, Inc.