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Eloquent, Inc. Announces Third Quarter Results

    SAN MATEO, Calif., Oct. 25 /PRNewswire/ -- Eloquent, Inc. (Nasdaq: ELOQ),
the leader in Web-based rich media business communications solutions, today
reported financial results for the third quarter ended September 30, 2000.
    Total revenue for the quarter was $3.2 million, a decrease of 13 percent
over third quarter 1999 revenue of $3.6 million and a decrease of 39 percent
over the second quarter of 2000.  Net loss, excluding the effect of
stock-based compensation charges, was $7.7 million, or a loss of $0.45 per
share (on 17.2 million weighted shares outstanding).  This compares to a net
loss, excluding stock-based compensation charges, of $2.0 million or $0.18 per
share for the third quarter of the previous year (on 10.7 million pro forma
weighted shares outstanding).  The net loss for the second quarter of 2000,
excluding stock-based compensation charges, was $4.5 million, or $0.27 per
share (on 16.8 million pro forma weighted shares outstanding).
    Eloquent also reported a gross margin of $0.8 million, or 27 percent of
revenue, compared with a gross margin of 45 percent in the third quarter of
1999, and 53 percent reported for the quarter ended June 30, 2000.  Cash and
cash equivalents as of September 30, 2000 were $48.1 million.
    "The slowdown from our recent rate of revenue growth came primarily from
an extended sales cycle in our business as we transition to our next
generation Eloquent Communications Server (ECS 6.0), introduced on August 29,
2000," said Abe Kleinfeld, Eloquent's president and CEO.
    "Our strategic alliance with Microsoft announced yesterday, validates that
our fundamental strategy is on target to provide complete business
communications solutions to enterprises, consisting of leading-edge enterprise
software and content services", added Kleinfeld.
    Mr. Kleinfeld noted the following highlights from the quarter:

    -- Partnerships and Alliances:  Yesterday, October 24, 2000, Microsoft and
       Eloquent announced a strategic alliance to work together to develop a
       comprehensive end-to-end enterprise communications solution for the
       management and delivery of streaming media.  This solution will help
       address the growing needs of enterprise customers to manage the large
       volume of streamed Windows Media(TM) content on their corporate
       networks.  The Eloquent Communications Server combined with the Windows
       Media Platform will be a complete digital media communications solution
       promoted by Microsoft's enterprise sales force.

    -- New Solutions:  In August, Eloquent announced the Eloquent
       Communications Server 6.0, the industry's first streaming content
       management and enrichment system.  The ECS allows companies to find,
       organize, manage, secure, deliver, personalize and enrich all forms of
       streaming content for business leverage and improved communications.
       With the ECS, companies can now turn streaming content into a
       collaborative, extensible and dynamic content format that
       revolutionizes the way companies communicate with their customers,
       partners and employees.  Eloquent believes the ECS will significantly
       expand its market opportunity and fuel future growth.

    -- Growth in Customer Base:  In the third quarter of 2000, Eloquent signed
       23 new customers, bringing the Company's total customer base to more
       than 250.  The Company expanded beyond its traditional strength in the
       Financial, Hi-tech and Telecom industries, with new customers in such
       industries as Automotive, Government and Healthcare.  New customers in
       the quarter included ABB, American Automobile Association (AAA), Dana
       Corp., Johnson & Johnson, Palm, Inc., Royal & SunAlliance, SAFECO
       Corp., Textron Financial Corp. and the United States Navy.

    -- Strong Repeat Business:  Eloquent continued to see a high level of
       repeat business from its existing customer base, with approximately 80
       percent of the September quarter orders coming from repeat customers
       such as AT&T, Citibank, Cisco, Compaq, IBM, Lucent and Nortel.

    About Eloquent, Inc.
    Eloquent (Nasdaq: ELOQ) is the leader in Web-based rich media business
communications solutions.  Eloquent products and services quickly and
effectively transfer knowledge to large audiences over the Web using
synchronized on-demand video, audio, text, graphics and interactivity.
Eloquent solutions improve an organization's ability to deploy knowledge
quickly.  They reduce time-to-market, increase customer satisfaction, and
enable on-demand strategic communications that drive top-line performance-at a
fraction of the cost of traditional methods.
    Eloquent's full service solution offering includes Web-based player and
server software, content production facilities, content and application
hosting, and a complete professional services offering.  Eloquent's open
architecture integrates easily with industry-leading technologies, enterprise
applications, and other digital content.  Eloquent's worldwide customer base
includes over 2 million users across more than 250 companies.
    For more information, please visit the company's Web site at
http://www.eloquent.com .
    Except for historical information, all of the expectations and assumptions
contained in the foregoing are forward-looking statements involving risks and
uncertainties.  Important factors that could cause actual results to differ
materially from such forward-looking statements include, but are not limited
to, competition in our markets and for qualified personnel, timing of customer
orders and technological change.  For additional information regarding these
and other risks, refer to Eloquent's recent Prospectus, filed on February 16,
2000, and the Company's most recent Form 10-Q, on file with the Securities and
Exchange Commission.
    Eloquent and the Eloquent logo are trademarks of Eloquent, Inc.  All other
trademarks are the property of their respective owners.

                                ELOQUENT, INC.
                      CONDENSED STATEMENTS OF OPERATIONS
                    (in thousands, except per share data)
                                 (unaudited)

                                       Three Months Ended   Nine Months Ended
                                          September 30,      September 30,
                                         2000      1999       2000     1999

    Revenue:
      Software licenses and
       maintenance                       $984      $712     $4,601   $1,592
      Services                          2,170     2,916      8,386    6,783
        Total revenue                   3,154     3,628     12,987    8,375

    Cost of revenue:
      Software licenses and maintenance   348       176      1,052      407
      Services                          1,964     1,827      5,918    4,690
        Total cost of revenue           2,312     2,003      6,970    5,097

    Gross margin                          842     1,625      6,017    3,278

    Operating expenses:
      Research and development          1,597       467      3,754    1,417
      Sales and marketing               6,225     2,016     15,728    5,684
      General and administrative        1,376       915      3,577    2,586
      Stock-based compensation            949     1,301      5,457    3,343
        Total operating expenses       10,147     4,699     28,516   13,030

    Loss from operations               (9,305)   (3,074)   (22,499)  (9,752)

    Interest expense and other charges   (135)     (221)    (1,374)    (418)
    Interest and other income             838        35      2,262      123

    Net loss before extraordinary
     item                              (8,602)   (3,260)   (21,611)  (10,047)

    Extraordinary loss on early
     extinguishment of debt                 -         -     (7,453)       -

    Net loss                         $(8,602)   $(3,260) $(29,064)  $(10,047)

    Basic and diluted net loss per
     share:
      Net loss before extraordinary
       item                           $(0.50)    $(0.91)    $(1.48)  $(3.06)
      Extraordinary loss                    -         -      (0.51)       -

      Net loss                        $(0.50)    $(0.91)    $(1.99)  $(3.06)

    Shares used in computing basic
     and diluted net loss per share    17,185     3,563     14,618    3,286

    Pro forma basic and diluted loss
     per share: *
      Net loss before extraordinary
       item                           $(0.45)    $(0.18)    $(1.49)  $(0.64)
      Extraordinary loss                    -         -      (0.47)       -

      Pro forma loss                  $(0.45)    $(0.18)    $(1.96)  $(0.64)

    Shares used in computing pro
     forma net loss per share *        17,185    10,724     15,846   10,445

    *  Pro forma loss per share excluding stock based compensation charges is
       computed using the weighted average number of shares of Common Stock
       outstanding, including the pro forma effects of the conversion of the
       Company's Series A, B, C and D Preferred Stock into shares of the
       Company's Common Stock as if such exercise and conversion occurred at
       the beginning of the period.

                                ELOQUENT, INC.
                           CONDENSED BALANCE SHEETS
                                (in thousands)

                                                  September 30,   December 31,
                                                      2000           1999
                                                   (unaudited)
    ASSETS
    Current assets:
      Cash and short-term investments                $48,062        $17,174
      Accounts receivable, net                         4,747          3,439
      Prepaid expenses and other current assets          879            414
        Total current assets                          53,688         21,027

    Property and equipment, net                        4,877          1,915
    Other assets                                       4,162          2,323
        Total assets                                 $62,727        $25,265

    LIABILITIES AND STOCKHOLDERS' EQUITY
    Current liabilities:
      Line of credit                                      $-         $3,000
      Accounts payable and accrued liabilities         5,095          3,917
      Capital lease obligation, current portion          724            618
      Deferred income                                  1,324            787

        Total current liabilities                      7,143          8,322

    Capital lease obligation, net of current portion     365            777
    Long-term notes payable                                -          8,477

    Stockholders' equity:
      Capital stock                                  124,597         52,100
      Unearned compensation                           (5,525)        (9,564)
      Unrealized gain on investment                       58              -
      Accumulated deficit                            (63,911)       (34,847)
        Total stockholders' equity                    55,219          7,689
        Total liabilities and stockholders' equity   $62,727        $25,265


SOURCE Eloquent, Inc.




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Related links:
  • http://www.eloquent.com
    CONTACT:
    John Curson, Chief Financial Officer of
    Eloquent, Inc., 650-294-6500, jcurson@eloquent.com; or Analysts,
    Allison Parker, General, Pam Roberts, or Financial Media, Chris
    Wood, 415-986-1591, all of The Financial Relations Board