PARAMUS, N.J., July 15 /PRNewswire/ -- Western Union Commercial Services,
the leading provider of electronic payment services for businesses seeking
rapid payments from consumers, today introduced its Western Union(R) Easy
Pay(SM) service.
The Western Union Easy Pay service is a fully-automated information and
payment processing solution that allows businesses to receive payment or
payment information from consumers using leading-edge Interactive Voice
Response technology. Consumers can use the service to pay delinquent debts,
or make other payments, through a full variety of payment options including
telephone check drafting or credit card.
The Western Union Easy Pay service is capable of handling thousands of
incoming calls at once, around the clock. The system is ideal for businesses
seeking to reduce live operator-handled calls; this can both increase employee
productivity and reduce telecommunications costs. The system's advanced
interactive system is structured so that it can collect information, which
reduces costly live operator time and meets consumers' needs for responding to
payment requests in a private manner.
"Many businesses spend far too much time and money fielding routine calls
-- whether they're questions about a past due bill, enrollments, or other
simple inquiries," said Mike Yerington, president, Western Union Commercial
Services. "The Western Union Easy Pay service enables businesses to automate
many of these simple functions and, as a result, manage their business better
by spending more time serving their largest clients or handling their
seriously delinquent accounts. This service helps businesses increase
productivity without increasing staff."
How It Works
The Western Union Easy Pay system greets callers with a customized message
and offers them a menu of simple choices:
-- "Already Paid"
-- "Plan to Pay" (to which the customer adds the planned payment date)
-- "Western Union(R) PhonePay(SM)" (which allows consumers to make
payments by providing checking account information via telephone -- no
check writing)
-- "Credit Card Payment"
-- "Western Union(R) Quick Collect(SM)" (consumer-to-business money
transfers through Western Union local agent locations)
Menu choices can be customized as well.
The service requires no extra hardware or software and can be tailored to
meet the needs of any business of any size, large or small. Additional
benefits include fewer abandoned or blocked calls, improved customer service
through real-time response and less manual processing of paperwork.
Companies, associations or groups wishing to try out the Western Union
Easy Pay service should contact Heidi Sporel at 201-986-5325.
Based in Paramus, N.J., Western Union Commercial Services is a division of
First Data Corporation (NYSE: FDC). Atlanta-based First Data Corporation is a
leader in payment services, electronic commerce and transaction management
products and services. First Data and its principal operating units process
the information that allows millions of consumers to pay for goods and
services by credit, debit or stored value card at the point of sale; over the
Internet; by check or by wire transfer. For more information about First
Data, please visit the Company on the Internet at
http://www.firstdatacorp.com.
SOURCE Western Union Commercial Services
 back to top
Related links:
http://www.firstdatacorp.com
CONTACT:
Heidi Sporel of Western Union, 201-986-5325;
or Mark D. Harrop of Manning Selvage & Lee, 212-213-7175, for
Western Union
|
