Service Providers Will Enhance Profitability, Differentiation and Customer
Satisfaction as a Result of New Nationwide Professional Implementation
Services
BOSTON, Oct. 31 /PRNewswire-FirstCall/ -- VON Fall -- Endeavor, the
leading provider of private label wholesale professional services, and
Polycom (Nasdaq: PLCM), the world's leading provider of unified
collaborative communications solutions, today announced an agreement under
which Endeavor's professional installation services will be available
through Polycom's distribution channel to service provider partners seeking
access to professional implementation services on a nationwide basis. In
addition to installing, testing, and supporting Polycom phones, Endeavor's
certified technicians provide customized installation services and training
for various technologies associated with IP PBX deployment, including
inside wiring, network switches, traffic shaping appliances, analog
telephone adaptors (ATAs), and gateways.
With a field organization of more than 9,000 highly trained and
certified technicians, Endeavor is uniquely qualified to deliver
installation and testing services for Polycom partners anywhere in North
America. Endeavor's services are provided on a white label basis and allow
service providers, carriers, system integrators, and VARs to offer a
nationwide field service capability under their own corporate brand.
"We look forward to leveraging Endeavor's installation services because
it provides us with the incredible opportunity to instantly attain national
service provider status," said Bob Beaty, president of Impact Telecom. "The
ability to receive immediate information and feedback on the progress of
each installation gives us the confidence we need to brand Endeavor's field
technicians as our own, and pursue business outside of our traditional
coverage area. We think this is a truly high value service offering from
Polycom, and we're anxious to enjoy these powerful benefits."
As an integral part of Endeavor's implementation services, Polycom's
partners gain access to the Endeavor Service Portal (ESP) -- an online
order entry, dispatching, and job-costing system that can be integrated
directly with partners' back-office systems. Using the Endeavor ESP,
Polycom partners experience a tightly integrated operational environment,
offering partner-specific branding, real-time order tracking and
scheduling, detailed reporting features, robust job-costing capabilities,
and more.
"Polycom is the leading independent supplier of standards-based VoIP
endpoints, and Endeavor's field services organization has achieved
tremendous customer satisfaction levels," said Geno Alissi, senior vice
president and general manager of Polycom's Global Services division.
"Together, we're committed to ensuring the success of all our partners, and
we are confident that Endeavor's professional services will play a pivotal
role in helping us to achieve that goal."
"The rising popularity of IP PBX offerings has created a tremendous
market opportunity for Polycom's products coupled with professional
services," said Endeavor Telecom's CEO, Justin McLain. "The combination of
Polycom's superior products with our turnkey implementation services
ensures that service providers can expect an IP PBX offering that consists
of unsurpassed call quality, smooth deployments and delighted end users
throughout North America. What's more, our white label approach allows
Polycom partners to deliver all these benefits, while continuing to achieve
their own brand equity goals."
About Polycom
Polycom, Inc. is the worldwide leader in unified collaborative
communications (UCC) that maximize the efficiency and productivity of
people and organizations by integrating the broadest array of high
definition video, wired and wireless voice, and content solutions to
deliver the ultimate collaborative experience. Polycom's high quality,
standards-based conferencing and collaboration solutions are easy to deploy
and manage, as well as intuitive to use. Supported by an open architecture,
they integrate seamlessly with leading telephony, workplace wireless
telephony, and presence-based networks. With its market driving
technologies, best-in-class products, alliance partnerships, and
world-class service, Polycom is the smart choice for organizations seeking
proven solutions and a competitive advantage from on-demand communications
and collaboration. For additional information, call 800-POLYCOM or visit
the Polycom web site at http://www.polycom.com.
About Endeavor Telecom
Headquartered in Atlanta, Endeavor is The Telecom Truck Roll Company of
Choice for carriers, service providers, systems integrators, VARs, and
equipment manufacturers. Endeavor's private label wholesale professional
services include: Field Services, such as inside wiring & equipment
installation; Order Fulfillment Logistics -- equipment configuration,
staging, testing, and shipping; and Tier I & II operations and technical
support. Endeavor's field organization consists of more than 9,000 highly
trained and certified technicians throughout the US and North America. For
additional information, please visit Endeavor Telecom on the web at:
http://www.endeavortelecom.com.
Polycom reserves the right to modify future product plans at any time.
Products and/or related specifications referenced in this press release are
not guaranteed, and will be delivered on a when and if available basis.
All product and company names mentioned herein may be the trademarks of
their respective owners.
Polycom and the Polycom logo are registered trademarks of Polycom in
the U.S. and various countries. (C)2007, Polycom, Inc. All rights reserved.
SOURCE Polycom, Inc.
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Related links:
http://www.polycom.com
http://www.endeavortelecom.com
CONTACT:
Robin Raulf-Sager of Polycom, Inc.,
+1-303-583-5342, robin.raulf-sager@polycom.com; or Todd Keefe of
Endeavor Telecom, Inc., +1-678-460-2500, pr@endeavortelecom.com
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