WESTON, Fla., Nov. 1 /PRNewswire-FirstCall/ -- Ultimate Software
(Nasdaq: ULTI), a leading provider of Web-based payroll and workforce
management solutions, announced today that the Orscheln Group is taking full
advantage of Ultimate Software's training opportunities and is receiving
excellent customer service since implementing UltiPro Workforce Management
three years ago.
The Orscheln Group, which employs approximately 2,300 people in 14 states,
comprises many privately owned companies engaged in diverse industries that
range from manufacturing to retail to real estate development. Orscheln
decided to replace its previous human resource management system when faced
with lagging customer support from its vendor and a costly, required product
upgrade. Orscheln switched to UltiPro, went "live" in 2002, and has since
found Ultimate Software's customer service to be consistently dependable and
efficient.
"Not only is UltiPro reliable and functional, but its customer support is
responsive whenever we have questions," said Penny Hicks, assistant vice
president of accounting for Orscheln. "Ultimate Software's named customer
service representative program means that I always work with the same person
and that person understands our business and our needs. As a result, I don't
lose valuable time reeducating support personnel each time I have a new
question."
Ultimate Software's Passion for Perfection customer service initiative
includes the named customer service representative program and provides
customers with a sophisticated Web-based knowledge management solution known
as AskUS. Since Passion for Perfection was announced during the first quarter
of 2004, Ultimate Software's already high customer retention rate has risen
from 96% to 97%.
In addition to customer services staff, Hicks has met other Ultimate
Software representatives through UltiPro training courses. Depending on the
course topics, Ultimate Software users have their choice of training
environments -- state-of-the-art centers located throughout the United States,
mobile facilities that bring training directly to customers, or eLearning Web-
based classes.
"The in-person courses that I've attended are just the right size, 10 to
15 students, offering lots of interaction. The online option is great for
updates or specific topics," said Hicks. "The instructors have been terrific,
with training so clear that those who attend the classes are able to return to
work and effectively communicate the information to the rest of our staff. We
consistently participate in Ultimate Software training and find it cost
effective and very valuable."
According to Hicks, even though Ultimate Software's Education Services
group provides productive training instruction, her team wouldn't be able to
use the solution as efficiently without UltiPro's intuitive navigation.
"From the novice to the power user, everyone here at Orscheln finds
UltiPro easy to use," said Hicks.
"Along with having a product that automates processes, speeds reporting,
and reduces employee-related administrative costs, our goals are to provide
superior service and logical navigation to give UltiPro customers a positive
experience 100 percent of the time," said Greg Swick, senior vice president of
sales at Ultimate Software. "The Orscheln Group is proof positive that we're
succeeding with those goals."
About Ultimate Software
Ultimate Software, a leading provider of Web-based payroll and workforce
management solutions, markets award-winning UltiPro as licensed software, as a
hosted application through Intersourcing, and as a co-branded offering to
Business Service Providers (BSPs) under the "Powered by UltiPro" brand.
Employing approximately 500 professionals who are focused on developing the
highest quality products and services, Ultimate Software was named the 2005
Payroll Provider of the Year by the Human Resources Outsourcing Association
and listed among the 2005 Top 25 Best Medium-Sized Companies to Work For in
America by the Great Place to Work Institute and the Society for Human
Resource Management. Ultimate Software customers represent diverse industries
and include such organizations as The Container Store, Elizabeth Arden, The
Florida Marlins Baseball Team, The New York Yankees Baseball Team, Nintendo of
America, Ruth's Chris Steak House, SkyWest Airlines, and Trammell Crow
Residential. More information on Ultimate Software's products and services can
be found at http://www.ultimatesoftware.com .
UltiPro and Intersourcing are registered trademarks of The Ultimate
Software Group, Inc. All other trademarks referenced are the property of their
respective owners.
For Sales Information:
Ultimate Software
Phone: (800) 432-1729
Web site: http://www.ultimatesoftware.com
SOURCE Ultimate Software
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Related links:
http://www.ultimatesoftware.com
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CONTACT:
Darlene Marcroft, Ultimate Software,
+1-954-331-7444, or darlene_marcroft@ultimatesoftware.com
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