Galileo 360 Portal Offers Online Knowledge Warehouse to Boost Agency
Effectiveness
PARSIPPANY, N.J., Nov. 6 /PRNewswire/ -- Galileo International, a leading
provider of electronic global distribution services (GDS) for the travel
industry, announced today the rollout of the Galileo 360 Portal, the company's
web-based resource for U.S. travel agencies that provides a complete online
source for Galileo information on products, tools and services.
(Photo: http://www.newscom.com/cgi-bin/prnh/20020729/GALILEOLOGO2 )
The Galileo 360 Portal provides a full spectrum of Galileo information for
U.S.-based Galileo travel agencies. Product documentation, training
information, software downloads, marketing materials, answers to frequently
asked questions and the latest Galileo news are all available from the site,
bringing together thousands of pages and dozens of resources in one URL:
http://www.galileo.com/360. Agency owners/managers can immediately retrieve product
information and access downloadable materials, such as Fast Fax information,
directly from the site. Agents can access training materials, online help,
how-to information and more. Automation support personnel can direct their
agents to one location for product specifications, downloading fixes and
troubleshooting information.
"We have created an online knowledge warehouse to address the information
needs of our travel agency customers. Beta customers unanimously agree that
the 360 portal saves them time by automating business processes and tasks that
have previously been very time consuming. By helping the agencies spend less
time on non-value added tasks, we believe the portal will enable our agencies
to better service their customers. Galileo 360 Portal will become one of the
most important day-to-day resources for agency personnel at all levels," said
Galileo's Marcie Verdin, vice president, Americas Marketing.
Based on agency feedback and focus groups, the site was designed to
provide agencies with a comprehensive, up-to-date and intuitive web-based
tool. It allows agents to find key information in less time than previously
required, without having to search multiple sites or go through paper based
product documentation. In customer focus groups, 95% of participants said
this online resource would provide added value to the agency, and 80% saw the
tool increasing overall agency efficiency.
With the Galileo 360 Portal, customers will have immediate access to most
of the day-to-day information they need, which is expected to reduce the need
for calls to the Galileo help desk and account representatives, allowing them
to more effectively address ongoing customer needs. This electronic warehouse
of information will also lead to a reduction in warehoused information, which
has traditionally been faxed or mailed to customers. Additionally electronic
documents can be updated quickly to provide customers with up-to-date material
when they need it.
About Galileo International
Galileo International is a global technology leader. Its core business is
providing electronic global distribution services for the travel industry
through its computerized reservation systems, leading-edge products and
innovative Internet-based solutions. Galileo is a value-added distributor of
travel inventory dedicated to supporting its travel supplier, agency and
corporate customers and, through them, expanding traveler choice. A
subsidiary of Cendant Corporation (NYSE: CD) and part of Cendant's Travel
Distribution Services Division, Galileo is headquartered in Parsippany, New
Jersey, USA, and has offices worldwide. Visit http://www.galileo.com .
SOURCE Galileo International
 back to top
Related links:
http://www.galileo.com
Photo Notes:http://www.newscom.com/cgi-bin/prnh/20020729/GALILEOLOGO2
AP Archive: http://photoarchive.ap.org
PRN Photo Desk, +1-888-776-6555 or +1-212-782-2840
Company News On-Call:
http://www.prnewswire.com/comp/121034.html
CONTACT:
Taylor Allis of Galileo International,
+1-303-397-5424, taylor.allis@galileo.com
|
