Enhances Front Office Offering with Rules-Based BPM
LAS VEGAS and CAMBRIDGE, Mass., Nov. 10 /PRNewswire-FirstCall/ --
Pegasystems Inc. (Nasdaq: PEGA), the leader in unified process and rules
technology, today announced IBM (NYSE: IBM) will be unveiling its new
banking contact center offering featuring Pegasystems' rules-based BPM
platform at the BAI Retail Delivery Conference & Expo.
The IBM Service to Sales Transformation offering is designed to bring
together IBM's consulting services with telephony, Business Rules and
Process Management, analytics and portal technologies within a SOA
environment to drive sales growth through the customer service channel and
enhance customer loyalty.
"We are pleased to be included in the IBM solution and delighted to be
featured at BAI, the leading forum for strategic thinking and innovative
technology for the retail banking industry," said Douglas Kim, Managing
Director, Global Partners and Alliances, Pegasystems. "IBM's thought
leadership in this space delivers on very high return on investment to
customers, and this solution holds great promise for customers."
The solution will be featured Wednesday, November 15, from 12:30 to
1:15 PM at the IBM Booth (#2024) during the 2006 BAI Retail Delivery
Conference & Expo in Las Vegas.
"We look forward to working closely with Pegasystems to deliver
customized call center solutions for our banking clients," said Rich Cloud,
Finance Services Solutions, IBM. "Pegasystems' industry leading
applications, coupled with IBM's open and integrated middleware platforms
and services, provide a comprehensive SOA framework that our clients can
use today to drive top line growth and improve customer service."
About Pegasystems
Pegasystems Inc. (Nasdaq: PEGA) provides software to automate complex,
changing business processes. Pegasystems, the leader in unified process and
rules technology, gives business people and IT departments the ability to
use best processes across the enterprise and outperform their competition.
Our new class of Business Process Management (BPM) technology makes
enterprise systems easy to use and easy to change. By automating policy
manuals, system specifications and lines of manual coding with dynamically
responsive updates, Pegasystems powers the world's most sophisticated
organizations to Build for Change(TM).
Pegasystems' award-winning, standards-based BPM suite is complemented
with best-practice solution frameworks to help leaders in the financial
services, insurance, healthcare, manufacturing, life sciences and
government markets drive growth and productivity.
Headquartered in Cambridge, Mass., Pegasystems has regional offices in
North America, Europe and the Pacific Rim. For more information, visit
http://www.pega.com.
For information, contact:
Rosalind Morville Frank Tutalo
Sr. Public Relations Manager Account Manager
Pegasystems Inc. Lois Paul and Partners
(617) 866-6029 (781) 782-5000
rosalind.morville@pega.com frank_tutalo@lpp.com
SOURCE Pegasystems Inc.
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Related links:
http://www.pega.com/
CONTACT:
Rosalind Morville, Sr. Public Relations
Manager of Pegasystems Inc., +1-617-866-6029,
rosalind.morville@pega.com; or Frank Tutalo of Lois Paul and
Partners, +1-781-782-5000, frank_tutalo@lpp.com
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