CenterBeam Applies Four Years of Experience, Backs Services with 'Total
Satisfaction Guarantee'
SAN JOSE, Calif., Nov. 11 /PRNewswire/ -- Today, CenterBeam announced it
is offering two new standalone services, server management and network
management, that CenterBeam includes in its complete IT infrastructure
service.
"CenterBeam earns very high levels of customer satisfaction for its
comprehensive IT infrastructure service," said Kevin Francis, CenterBeam chief
executive officer and president, "And as our reputation grows, more and more
prospective customers are asking for CenterBeam's caliber of service applied
to their very specific IT problems -- such as server management and network
management. Today, CenterBeam is taking action to satisfy that growing
demand."
CenterBeam's Standalone Services
Earlier this year, CenterBeam began to offer hosted Microsoft Exchange as
a standalone service and has won several new customers for that offering.
With today's announcement, CenterBeam is now offering two new standalone
services -- server management and network management. "These are new services
only in the sense that CenterBeam has never offered them unbundled from our
comprehensive service," said Francis. "Every day, since our founding four
years ago, CenterBeam has managed servers and networks for our customers to
help them focus on their business while we manage the business of running
their IT infrastructure." Pricing for CenterBeam's server management is
$199 per month per server and network management is $60 per month per network
device.
CenterBeam's Server Management: Constant Vigilance for Critical Services
CenterBeam's team of engineers constantly monitors customer servers and
manages these critical tasks:
Anti-Virus Management: CenterBeam installs best-in-class anti-virus
software and maintains it with the latest virus definitions, pushing out
immediate updates for critical threats when they are released.
Patch Management: Patches for operating systems and applications are
tested on customer server images that CenterBeam maintains in its Q&A lab.
When patches are certified as safe, CenterBeam uses its software agents to
push out the patches, seamlessly and transparently, to customers' servers.
Software Distribution: For operating system and application upgrades, or
when customers want to distribute new software applications, CenterBeam will
bundle and package the software, test them on customer images and then
electronically distribute the package.
Asset Tracking: CenterBeam delivers ongoing reports on the computing
assets in their IT infrastructure including: make and model of equipment,
serial number, processor speed, amount of memory, total and free disk space,
and operating system and service pack level. This level of detail gives an
organization everything they need to know to efficiently manage the components
of their IT infrastructure and plan for future upgrades and changes.
Microsoft Active Directory Security Management: CenterBeam manages
customer directories to ensure they accurately map to customer-defined groups,
access controls and permission structures. This creates a secure information
infrastructure within an organization.
Fault Management: Every five minutes, 24 hours a day, 2,016 times per
week, CenterBeam scans every server attached to the network, monitoring them
for faults and warnings that precede a fault. If a fault or warning is
detected, CenterBeam manages the issue to resolution, serving as the single-
point of contact for hardware maintenance vendor and the customer. This
service element helps ensure maximum system availability.
Performance Management: As part of its constant server scans, CenterBeam
monitors CPU and memory utilization as well as several other performance
metrics. If a threshold is crossed, CenterBeam determines if there's a
problem with the server, application or if there's a need to reconfigure the
hardware and how it's being used.
Reporting: On an ongoing basis, CenterBeam reports on current server
up/down status over the previous 30 days. Included in the report are
historical virus updates and number of times thresholds have been reached.
CenterBeam's Network Management: Monitoring and Managing Every Connection
Mirroring CenterBeam's Server Management service, the company's team of
engineers constantly monitors every connection in its customers' network and
manages these critical yet routine tasks:
Fault Management: As with the company's Server Management Service,
CenterBeam staff scans customer networks every five minutes, 24 hours a day,
to check on every network connection and repair faults when they're found.
Performance Management: CenterBeam's engineers monitor threshold levels
of bandwidth usage and device performance and make adjustments as necessary.
Configuration Management: CenterBeam's network engineers actively adjusts
device configurations to ensure optimum load balancing in customer networks.
High Customer Satisfaction Leading to Growing Demand
Four years ago, CenterBeam designed a comprehensive IT infrastructure
service encompassing personal computer, network and server hardware and
software. This approach is essential to CenterBeam being able to design out
failure points and manage every aspect of the end-user experience and earn
unprecedented levels of customer satisfaction. For the calendar year to date,
CenterBeam's customer satisfaction rating is at 95% according to Quality
Research Associates. This high level of service and customer satisfaction is
drawing the attention of important opinion-makers, such as Gartner, which
recently published a case study on the CenterBeam service at InfoWorld, a
leading computer-trade magazine. In addition, CenterBeam's expertise in
computer security has also recently been profiled on CNBC and in The Wall
Street Journal.
CenterBeam: Lowering Costs, Increasing Focus, Total Satisfaction
Guarantee
CenterBeam offers a unique IT management service for mid-sized businesses.
CenterBeam's clients benefit from an IT infrastructure that is more
sophisticated, secure and robust than they could build and manage themselves.
CenterBeam customers are more productive because the CenterBeam service is
much more reliable than the industry average. IT organizations using the
CenterBeam service are able to focus staff onto business opportunities rather
than time-consuming, routine IT services. All CenterBeam services are backed
with a Total Satisfaction Guarantee, a fully flexible month-to-month
agreement.
About CenterBeam, Inc.
CenterBeam manages end-user information technology for organizations
interested in saving costs, raising productivity and increasing corporate
agility. Founded in 1999, CenterBeam has strategic, financial and technical
backing from industry leaders Microsoft, Intel, Dell and EDS. The company is
headquartered in San Jose, California and can be reached at 408.750.0500 or
http://www.centerbeam.com.
SOURCE CenterBeam, Inc.
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Related links:
http://www.centerbeam.com
CONTACT:
Brian D. Johnson of CenterBeam,
+1-408-750-0710, or bjohnson@centerbeam.com
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