Experts From E.piphany, Concerto Software(TM) and Pioneer Investments Share
Strategies for Generating Demand and Increasing Win Rates
SAN MATEO, Calif., Nov. 13 /PRNewswire-FirstCall/ -- E.piphany, Inc.
(Nasdaq: EPNY), a full-suite provider of customer relationship management
(CRM) solutions, will host a free webinar Wednesday, November 19, 2003, on
generating demand and increasing win rates through improved telesales
effectiveness. Executives from E.piphany and Concerto Software, a leading
provider of customer interaction management (CIM) solutions, will discuss how
telesales organizations can build intelligent selling processes that shorten
sales cycles, increase win rates and optimize every customer interaction while
keeping costs at a minimum. An expert from Pioneer Investments, an E.piphany
customer, will also participate in the online event to explain how Pioneer is
delivering real leads, developing effective call lists and driving measurable
returns through its telesales organization.
(Logo: http://www.newscom.com/cgi-bin/prnh/20020724/EPNYLOGO )
Discussion topics will address the growing importance of inbound marketing
and the vital need for effective telesales strategies. Attendees will learn
how to:
-- Generate highly targeted call lists based on advance data-mining
techniques
-- Distribute call lists to the right telesales agents based on
intelligent routing rules
-- Ensure compliance with ever-changing "do not call" regulations
-- Dynamically create product offers based on individual attributes of the
prospect
-- Design and deploy guided call scripts and selling methodologies
-- Increase telesales productivity and effectiveness through guided call
planning, offer positioning quoting and order management
-- Implement an intelligent closed loop telesales and marketing ecosystem
The webinar will take place on Wednesday November 19, 2003 at 8:30 a.m.
PST / 9:30 a.m. MST / 10:30 a.m. CST / 11:30 a.m. EST. For more information,
or to register visit: http://www.epiphany.com/e/telesales/?PID=G
About E.piphany
The E.piphany(R) E.6(TM) CRM software suite enables global organizations
to align touchpoints, processes and technologies around the customer. Built on
the industry's most advanced, service-oriented architecture, the E.piphany 6.5
software solution creates benefits that cross departments and geographies, and
result in rapid, measurable ROI. With the E.piphany suite of Marketing, Sales
and Service software solutions, every customer interaction is driven by real-
time intelligence, enabling businesses to better understand their customers
and optimize every interaction from both a revenue generation and customer
retention viewpoint. More than 460 companies, including nearly 40 of the
Fortune 100, use E.piphany software products to enhance their customers'
experiences while, at the same time, realizing the companies' business
objectives. With worldwide headquarters in San Mateo, CA, E.piphany serves
customers in more than 40 countries worldwide.
NOTE: E.piphany and the E.piphany logo are registered trademarks and E.6
is a trademark of E.piphany, Inc. All other trademarks are the property of
their respective owners.
SOURCE E.piphany, Inc.
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Related links:
http://www.epiphany.com
Photo Notes:
NewsCom:
http://www.newscom.com/cgi-bin/prnh/20020724/EPNYLOGO
AP Archive: http://photoarchive.ap.org
PRN Photo Desk, 1-888-776-6555 or +1-212-782-2840
CONTACT:
media, Courtney Zoog of E.piphany,
+1-650-356-5863, or czoog@epiphany.com; or Lindsay Stewart of
Access Communications, +1-415-844-6217, or lstewart@accesspr.com,
for E.piphany; or investors, Todd Friedman, +1-650-356-3934, or
tfriedman@epiphany.com
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