SAN MATEO, Calif., Nov. 15 /PRNewswire/ -- E.piphany (Nasdaq: EPNY) today
announced that Australian energy company ENERGEX has selected E.piphany
software to drive its customer acquisition and profitability initiatives,
projecting a dramatic increase in overall customer value over the next three
years. E.piphany Marketing, a solution within E.piphany's intelligent Customer
Relationship Management (CRM) suite, will help ENERGEX Retail generate
additional revenue by accurately cross-selling new products. The E.piphany
solution will also reduce campaign costs and improve competitiveness in
Australia's deregulated energy industry.
ENERGEX signed as an E.piphany customer in the third quarter of 2001, and
full deployment of E.piphany Marketing at ENERGEX is scheduled for
December 2001. With E.piphany's CRM software, ENERGEX Retail will be able to
analyze consolidated customer information across multiple touch points and
perform customer segmentation based on customer lifetime value and
profitability analysis. The new system will also enable ENERGEX to plan and
execute
multi-channel, multi-step segmented sales campaigns in a more effective
manner, which will result in higher campaign productivity.
E.piphany's alliance partner KPMG Consulting is working with ENERGEX to
implement an E.piphany solution that meets the utility's unique business
requirements.
According to KPMG Consulting CRM practice leader, Dino Gelmetti, "Our
long-standing work for ENERGEX has provided us with a detailed understanding
of the company's business requirements. Our role is to combine this
understanding with our proven implementation methodologies and knowledge of
the E.piphany product, in order to implement a seamless solution for ENERGEX."
ENERGEX Retail's Group Manager of Sales and Marketing, Peter Ffrench
agrees that seamless integration of the chosen intelligent CRM and Campaign
Management solution and the existing ENERGEX systems was a fundamental part of
the decision-making process.
"The E.piphany solution not only provided us with this smooth transition,
it also has the ability to take our marketing activities to the next level
-- exactly where we need to be," said Mr. Ffrench.
Currently operating as a premises, or location-centric service
organization, ENERGEX aims to re-direct its business focus onto the customer.
"Through customer segmentation and implementation of our 'customer value
strategy' we believe we can offer a truly differentiated and relevant value
proposition to our customers. The E.piphany Marketing solution will allow us
to gain true customer insight and thus develop a stronger and more effective
relationship with the customer," said Mr. Ffrench.
The E.piphany Marketing solution allows organizations to plan, execute,
and analyze multi-channel campaigns with the objective of acquiring new
customers, retaining those they already have, and employing cross-sell and
up-sell campaigns to increase share of wallet.
ENERGEX joins Racing Victoria, Suncorp Metway, Informatel and Premier
Technologies on E.piphany's growing list of Australian clients.
About E.piphany
E.piphany is a leading provider of next-generation customer relationship
management software for the Customer Economy. By providing an integrated suite
of software solutions, the E.piphany E.5(TM) solution blends web-based
analytic and operational CRM to unify all inbound and outbound marketing,
sales and service customer interactions. E.piphany E.5 enables a single,
enterprise-wide view of each customer to help global businesses better
understand and proactively serve customers in real time. With worldwide
headquarters in San Mateo, California, E.piphany has regional operations and
offices throughout North America, Europe and Asia Pacific.
About ENERGEX
ENERGEX is a leading Australian energy company with more than
1.1 million residential, small business and corporate customers nationally,
delivering a world-class range of expertise, products and services throughout
Australia and overseas.
Among its growing portfolio for business and residential customers are
earth'schoice renewable energy, efficiency advice through the ENERGEX
energyinstitute and a stable of selected domestic appliances, including home
hot water, home air conditioning, home security and home electrician services.
Its sophisticated $A2.3 billion electricity and gas distribution networks
extend throughout south-east Queensland and northern New South Wales, one of
Australia's most dynamic and rapidly growing areas.
About KPMG Consulting
KPMG Consulting, Inc. (Nasdaq: KCIN), based in McLean, Virginia, is one of
the world's largest consulting companies with approximately US$2.9 billion in
annual revenues. Around the world, our approximately 10,000 employees provide
business and technology strategy, systems design and architecture,
applications implementation, network and systems integration, and related
services. We help our clients capitalize on information technology to achieve
their business objectives and build real-time enterprises. Working with market
leading hardware and software companies we serve more than 2,500 clients,
including Global 2000 companies, small and medium-sized businesses, government
agencies and other organizations. Our business and technology solutions are
tailored to meet the specific needs of the industries we serve, and are
delivered through global industry-focused lines of business, including
communications and content companies, consumer and industrial markets,
financial services industries, high technology companies, and federal, state
and local governments.
For more information about KPMG Consulting, visit our Web site at
http://www.kpmgconsulting.com . For news media, visit
http://kpmgconsulting.com/direct.asp?area=contactus .
As of February 8, 2001, KPMG Consulting, Inc. is an independent consulting
company, no longer affiliated with KPMG LLP, the tax and audit firm. Please
reference our company as KPMG Consulting, since KPMG is not an abbreviated
name for our business and is an unaffiliated firm.
This press release contains forward-looking statements relating to our
operations that are based on our current expectations, estimates and
projections. Words such as "expects," "intends," "plans," "projects,"
"believes," "estimates," and similar expressions are used to identify these
forward-looking statements. These statements are not guarantees of future
performance and involve risks, uncertainties and assumptions that are
difficult to predict. Forward-looking statements are based upon assumptions as
to future events that may not prove to be accurate. Actual outcomes and
results may differ materially from what is expressed or forecast in these
forward-looking statements. As a result, these statements speak only as of the
date they were made, and we undertake no obligation to publicly update or
revise any forward-looking statements, whether as a result of new information,
future events or otherwise. Our actual results may differ from the
forward-looking statements for many reasons, including: the business
decisions of our clients regarding the use of our services; the timing of
projects and their termination; the availability of talented professionals to
provide our services; the pace of technological change; the strength of our
joint marketing relationships; our separation from KPMG LLP; and the actions
of our competitors. In addition, these statements could be affected by
domestic and international economic and political conditions. For a more
detailed discussion of certain of these factors, see Exhibit 99.1 to our
Form 10-K for the year ended June 30, 2001. The financial statements included
in this press release are unaudited.
NOTE: E.piphany and the E.piphany logo are trademarks of E.piphany, Inc.
All other trademarks are the property of their respective owners.
SOURCE E.piphany
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Related links:
http://www.epiphany.com
CONTACT:
Kim Stocks, +1-650-356-5863, or
kstocks@epiphany.com, or investors, Todd Friedman,
+1-650-356-3934, or tfriedman@epiphany.com, both of E.piphany; or
media, Stacey McCarthy of Blanc & Otus, +1-415-856-5116, or
smccarthy@blancandotus.com, for E.piphany
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