Top Canadian Video, Voice and Data Provider Taps CSG for
Billing and Customer Care
ENGLEWOOD, Colo., Nov 15 /PRNewswire-FirstCall/ -- CSG Systems
(Nasdaq: CSGS), a leading global provider of customer care and billing
solutions, today announced that EastLink, the fifth largest cable company in
Canada, has selected CSG's Advanced Convergent Platform (ACP) to support the
billing and customer care needs of its 240,000 subscribers.
(Logo: http://www.newscom.com/cgi-bin/prnh/20020627/CSGSLOGO)
EastLink provides a range of communication, entertainment and advertising
services to business and residential customers across Nova Scotia and Prince
Edward Island and was the first cable company in Canada to offer customers
local telephone service over a world-class digital network.
Under the terms of the 10-year agreement, CSG will provide billing and
customer care service to EastLink's video, high-speed data and voice
subscribers using a variety of solutions, including CSG's core billing and
customer care platform, ACP; CSG Care Express to enable customers to view
statements, pay bills and manage accounts online; Customer Interaction
Tracking; CSG Vantage reporting and other customer care tools.
Together, these solutions enable broadband operators to effectively manage
each customer's account across all the services they use from a single
platform; a critical capability for operators to deliver excellent customer
care to bundled services subscribers.
In addition, EastLink will use CSG's statement printing and mailing
services, becoming CSG's first Canadian-based print and mail customer.
"We have expanded the number of ways we deliver services to our
residential and business customers from video, to high-speed data to voice.
The next step was to support these services on one, unifying platform to allow
us to serve our customers regardless of the combinations of services they
use," said Dan McKeen, Co-CEO, EastLink. "CSG's solutions will enable us to
bring our customer care initiatives to a whole new level."
Over the course of the relationship, CSG will support EastLink as it
continues to expand its services, leveraging the scale of its state-of-the-art
service bureau facility as EastLink grows its customer base over time.
"By using CSG's solutions to support each subscriber from a single
platform for the bundle of services they receive, EastLink can provide
enhanced customer care through the call center, the statement, online, or
through any number of ways that its customers choose to interact with their
provider," said Mike Scott, president of CSG's Broadband Services Division.
"ACP was specifically designed to support convergent services consumers in
this manner, allowing our customers to deliver an excellent experience to
their subscribers with each interaction, in an efficient and cost-effective
manner."
About CSG ACP
CSG's Advanced Convergent Platform provides a single system to support all
broadband services, including VoIP and cable telephony, as well as
multi-channel video and content; high-speed Internet and data services; and
next-generation services.
CSG's enhanced platform maintains a single order entry point that makes it
easy for call center staff to upsell current customers, create innovative
packages and bundled services and maintain an overall view of subscribers and
the services they use.
About CSG Systems
With worldwide headquarters in Englewood, Colo., CSG Systems is a
subsidiary of CSG Systems International, Inc. (Nasdaq: CSGS). CSG and its
wholly-owned subsidiaries serve telecommunications service providers in more
than 40 countries. CSG is a leader in next-generation billing and customer
care solutions for the cable television, direct broadcast satellite, advanced
IP services, next generation mobile, and fixed wireline markets. CSG's unique
combination of proven and future-ready solutions, delivered in both outsourced
and licensed formats, empowers its clients to deliver unparalleled customer
service, improve operational efficiencies and rapidly bring new revenue-
generating products to market. For more information, visit our website at
http://www.csgsystems.com.
About EastLink
A truly Maritime company, EastLink is the fifth largest cable company in
Canada and was the first to offer customers local telephone service over a
state-of-the-art digital network. EastLink provides a range of communication,
entertainment & advertising services to business and residential customers
across the Maritimes. For more information on EastLink, visit http://www.eastlink.ca.
SOURCE CSG Systems
 back to top
Related links:
http://www.csgsystems.com
Photo Notes:
NewsCom:
http://www.newscom.com/cgi-bin/prnh/20020627/CSGSLOGO
AP Archive: http://photoarchive.ap.org
PRN Photo Desk, photodesk@prnewswire.com
Company News On-Call:
http://www.prnewswire.com/comp/126879.html
CONTACT:
Elise Brassell, Public Relations,
+1-303-804-4962, elise_brassell@csgsystems.com, or Liz Bauer,
Investor Relations, +1-303-804-4065, liz_bauer@csgsystems.com,
both of CSG Systems; or Paula Sibley, Communications Coordinator
of EastLink, +1-902-446-1939, paula.sibley@corp.eastlink.ca
|
