Agreement Provides American Airlines Customers Direct Access to
Hotels.com's Nearly 15,000 Properties Worldwide
DALLAS/FT. WORTH, Nov. 16 /PRNewswire-FirstCall/ -- Hotels.com is pleased
to announce an exclusive service agreement that will allow American Airlines
Reservations Representatives to transfer airline customers directly to a
Hotels.com call center to book accommodations. American Airlines
AAdvantage(R) members who accept a transfer to Hotels.com and book
accommodations will also receive 150 AAdvantage(R) frequent flyer miles once
they have completed their stay.
"This agreement takes customer service to the next level by anticipating
the lodging needs of American Airlines customers. The Hotels.com call center
team of hotel experts are available 24x7 to assist travelers in booking the
right place to stay," said Cheryl Rosner, president of Hotels.com. "Our
extensive inventory of nearly 15,000 hotels, timeshares, condos and vacation
rentals complements the world's largest airline's roster of over 250
destinations. We are excited about the program and our new partnership with
American Airlines."
"Making the travel experience of our customers more convenient is a major
objective for American Airlines," said Bella Goren, Vice President of
Interactive Marketing and Reservations for American Airlines. "In addition to
providing our customers with full services when it comes to air travel, we are
also committed to assisting them with other important aspects of their trip
planning, which includes helping customers find the right hotel at the right
price."
The agreement provides that American Airlines Reservations Representatives
will connect callers to Hotels.com if customers request lodging assistance
after airline reservations are made. In turn, Hotels.com will provide
American Airlines with a dedicated team to handle hotel bookings, as well as
any customer support once the hotel reservation is made.
About Hotels.com
Hotels.com is a leading provider of lodging worldwide, offering
reservation services through its own websites (including http://www.hotels.com
and others), its interactive affiliate network (http://www.IAN.com ), and its
toll-free call centers (1-800-2-HOTELS). Hotels.com gives travelers the
widest selection of lodging accommodations from traditional hotels to vacation
rentals at nearly 15,000 properties in more than 400 cities in North America,
Europe, the Caribbean and Asia. The company is a one-stop shopping source for
hotel pricing, amenities and availability, and also specializes in providing
travelers with accommodations during sold-out periods. Hotels.com is an
operating business of IAC/InterActiveCorp (Nasdaq: IACI). CST: 2059975-40.
About American Airlines
American Airlines is the world's largest carrier. American, American Eagle
and the AmericanConnection regional carriers serve more than 250 cities in
over 40 countries with more than 3,800 daily flights. The combined network
fleet numbers more than 1,000 aircraft. American's award-winning Web site,
AA.com, provides users with easy access to check and book fares, plus
personalized news, information and travel offers. American Airlines is a
founding member of the oneworld Alliance(R), which brings together some of the
best and biggest names in the airline business, enabling them to offer their
customers more services and benefits than any airline can provide on its own.
Together, its members serve more than 575 destinations in 135 countries and
territories. American Airlines and American Eagle are units of the AMR
Corporation (NYSE: AMR).
FOR FURTHER INFORMATION:
CONTACT:
Lois Fuhr
Fuhr & Associates
206-236-0606
lfuhr@fuhrassoc.com
SOURCE Hotels.com
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Related links:
http://www.hotels.com
http://www.IAN.com http://www.AA.com
Company News On-Call:
http://www.prnewswire.com/comp/146591.html
CONTACT:
Lois Fuhr of Fuhr & Associates,
+1-206-236-0606, lfuhr@fuhrassoc.com
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