Self-Service and Security Leader Launches First Consumer Coin Solution,
Enhances Trusted RemoteTeller(TM)
NORTH CANTON, Ohio, Nov. 16 /PRNewswire-FirstCall/ -- The newest self-
service solution created by Diebold, Incorporated (NYSE: DBD) is intent on
helping Americans rid themselves of more than $10 billion in coin. Diebold
CoinCount(TM), the company's first solution for consumer coin counting, will
bring the convenience of self-service coin conversion to the branch
environment.
Whether in pockets, at the bottom of purses or jars or under couch
cushions, each American household possesses an estimated $99 in loose change.
According to a 2004 white paper by the Credit Union National Association
(CUNA), "Credit Union Counting Services: Changing Attitudes About Change,"
that equals nearly $10 billion in coin. When consumers decide to convert that
coin into a more portable format, many rely on a third party. Diebold's
CoinCount can now be that third party assisting financial institutions in
attracting these consumers.
CoinCount enables financial institutions to expand their service offerings
to provide customers and members with convenient, fast access to coin-counting
services right inside the branch. Tom Swidarski, Diebold's president and
chief operating officer, said the solution was developed to help financial
institutions draw consumers to the branch.
"As the way we pay for products and services evolves, the demand for self-
service coin counting options grows," Swidarski said. "Our customers have
been waiting for Diebold to offer this type of product, and we're proud to
provide them with a high-quality solution to help attract consumers to the
branch. CoinCount will provide new opportunities for our customers and added
convenience for their customers."
CoinCount offers financial institutions opportunities for customer/member
recruitment and retention and improved productivity. By using CoinCount to
help attract consumers to the branch, financial institutions can cross-sell
other branch products and services, generate new revenue through transaction
fees and provide another avenue for branding and marketing.
Engineered with simplicity for consumer use and ease for financial
institutions ownership, CoinCount features a liquid crystal display (LCD) that
leads consumers through the transaction process. Available in two models,
both CoinCount options count coins and provide customers with a receipt, which
they can take to the teller to exchange for paper currency. The deluxe model
also sorts coin, providing added convenience and time savings for the
financial institution. The sorting unit counts and sorts coins, by
denomination, into coin bags. It can be configured to sort all U.S.
denominations of coin.
CoinCount can improve productivity by minimizing the need for branch
personnel to handle, count or sort coin. Its advanced hopper cleaning system
helps ensure that branch personnel will not be taken out of service to
retrieve consumer items that may be inadvertently deposited with coin. The
system separates coin from debris such as jewelry, paper clips and other items
that often mingle with loose coin. Non-coin items are returned to the
customer through a pocket in the front of the unit.
Subsequent to using CoinCount, customers and members can take CoinCount
receipts to a Diebold RemoteTeller(TM) System to complete their coin
transactions and access other branch services. First introduced to the
financial industry in 1997, RemoteTeller is a teller-assisted, walk-up banking
unit that utilizes pneumatic tube technology and two-way, closed-circuit
television. During RemoteTeller transactions, cameras and monitors allow the
consumer and teller to see one another, even though they are located in
different areas of the branch. They communicate using a microphone and
speaker or a headset. Documents are exchanged through a vacuum tube. The
system promotes increased productivity and added security for branch personnel
while maintaining personalized customer service.
More than 1,000 Diebold RemoteTeller stations are in place around the
world. And Diebold recently introduced enhancements to this trusted system.
A new, modern design offers financial institutions full customization options,
enabling them to tailor the look of their RemoteTeller stations to coordinate
with their branch environment and complement their brand. An enhanced teller
queuing system allows for full optimization of the system's most attractive
benefit - the ability to increase productivity by allowing tellers to serve
multiple consumers simultaneously.
RemoteTeller's new queuing system can queue up to 16 RemoteTeller
stations, enabling tellers to track which consumers to greet in order of their
arrival at the stations and who to service in order of transactions' arrivals
to the teller. In addition its "View-Thru" dual-sided teller unit enhances
teller layout designs by further reducing the footprint required for
transactions by enabling tellers to reach the carrier from either side.
Swidarski said the new and enhanced products demonstrate Diebold's
continued commitment to the financial sector.
"The financial sector has been central to Diebold's business for nearly
150 years, and we know the consumer is central to their business," Swidarski
said. "CoinCount and RemoteTeller are just two solutions we've created to
help transform the branch and enable financial institutions to retain their
most valuable asset - their customers and members."
Diebold's new CoinCount and enhanced RemoteTeller System will be on
display at BAI's 2005 Retail Delivery Conference and Expo from Nov. 15 to 17
at the Orlando Convention Center.
About Diebold
Diebold, Incorporated is a global leader in providing integrated self-
service delivery systems, security and services. Diebold employs more than
14,000 associates with representation in nearly 90 countries and is
headquartered in North Canton, Ohio, USA. Diebold reported revenue of $2.4
billion in 2004 and is publicly traded on the New York Stock Exchange under
the symbol "DBD." For more information, visit the company's Web site at
http://www.diebold.com.
SOURCE Diebold, Incorporated
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Related links:
http://www.diebold.com
CONTACT:
Media Relations, Carrie Ann Kandes, APR,
+1-330-490-6319, or kandesc@diebold.com; or Investor Relations,
John Kristoff, +1-330-490-5900, or kristoj@diebold.com, both of
Diebold, Incorporated
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