Kenan FX Empowers Operator to Quickly and Flexibly Support Advanced Mobile
Services Across Entire Post-Merger Customer Base
SINGAPORE, Nov. 17 /PRNewswire-FirstCall/ -- Global customer care and
billing solutions provider CSG Systems (Nasdaq: CSGS) today announced that
Celcom (Malaysia) Berhad has selected and deployed the Kenan(R) FX framework
as its exclusive billing and customer care platform.
(Logo: http://www.newscom.com/cgi-bin/prnh/20020627/CSGSLOGO)
CSG's Kenan FX framework supports all of Celcom's mobile subscribers
across Malaysia as well as mobile subscribers from the recently-acquired
Telekom Malaysia's TM Touch mobile network. Celcom is the country's most
experienced and largest mobile cellular telecommunications company. Celcom's
recent merger with Telekom Malaysia helped it claim 42 percent share in the
local mobile services market worth 10 billion ringgit (US$2.63 billion) in
annual sales and a subscriber base of more than 4.1 million.
Celcom, a long-time CSG customer, selected Kenan FX solutions as part of
its strategy to consolidate its technology infrastructure and leverage a
single billing and customer care platform to support its entire post-merger
customer base.
Celcom also wanted a world-class billing and customer care infrastructure
with the proven ability to grow with its business over time and enable it to
quickly adjust service offerings, bundling and pricing to meet rapidly
changing consumer demands and market conditions.
In addition to the newest version of Kenan/BP, Celcom deployed CSG
Customer Center, CSG's fully configurable customer care application that
provides order management and customer care support in a single application
integrated with billing. Customer Center was configured to meet Celcom's
individual look-and-feel and screen workflow requirements, giving the operator
control over how the application is used within its existing business
processes.
Celcom also deployed CSG's Orders Modules, also part of the Kenan FX
framework. These modules deliver pre-integrated order entry, order
fulfillment, and inventory management capabilities that work seamlessly with
Kenan/BP, enabling operators to manage customer requests from the point of
request acquisition through service activation and billing provisioning. By
utilizing CSG's Orders Modules, Celcom has streamlined its customer
acquisition and management processes and can seamlessly manage orders from the
Kenan/BP billing system through to other third-party applications.
"Kenan FX is our platform of choice to support our needs as we consolidate
our businesses and deliver multiple mobile services," said Mr. Yong Shee Mun,
Vice President, Information Technology, Celcom. "CSG's Kenan FX framework
gives Celcom a greater competitive edge by providing us with the flexibility
to choose billing and customer care solutions that best fit our business needs
today while preserving our ability to quickly and cost-effectively add
complementary tools to address emerging business models."
"The merger of Telekom Malaysia & Celcom creates a dominant mobile
operator in a highly competitive market," said Raghav Sahgal, Managing
Director and Vice President, CSG Systems Asia Pacific & China. "By leveraging
a centralized billing & customer care platform, Celcom can maximize its
infrastructure to efficiently support its consolidated subscriber base and
roll out advanced 2.5G and, ultimately, 3G mobile services. CSG is proud to
expand its business relationship with Celcom as it grows its business."
About Celcom (Malaysia) Berhad
Celcom (Malaysia) Berhad is the country's most experienced and largest
mobile cellular telecommunications company with over 4.1 million customers.
It currently operates the most comprehensive network coverage in the country,
covering 95% of the populated areas. It recently merged its business with
that of TM Cellular, and is on track to meeting its integration objective of a
unified, new Celcom. It offers international roaming services in more than
90 countries and is the first cellular operator to provide domestic roaming
service.
Celcom also has operations overseas in Bangladesh and Iran. Celcom
currently offers mobile telephony services for postpaid and prepaid products
under the 019 and 013 access codes.
About CSG Systems
With worldwide headquarters in Englewood, Colo., CSG Systems is a
subsidiary of CSG Systems International, Inc. (Nasdaq: CSGS). CSG and its
wholly-owned subsidiaries serve telecommunications service providers in more
than 40 countries. CSG is a leader in next-generation billing and customer
care solutions for the cable television, direct broadcast satellite, advanced
IP services, next generation mobile, and fixed wireline markets. CSG's unique
combination of proven and future-ready solutions, delivered in both outsourced
and licensed formats, empowers its clients to deliver unparalleled customer
service, improve operational efficiencies and rapidly bring new
revenue-generating products to market. For more information, visit our
website at http://www.csgsystems.com.
About Kenan FX
Kenan FX brings together the world-class Kenan billing engine and
revenue-enabling solutions with new ordering and customer management products
that address an operator's needs throughout its relationship with a customer.
The products and modules available within Kenan FX are pre-integrated,
share a common look-and-feel for all customer-facing functions and use a
common middle layer architecture. This approach gives operators the
flexibility to choose solutions that best fit their business needs today while
preserving their freedom to quickly add complementary tools to address
emerging business models and specific business challenges.
Kenan FX is designed to serve the needs of the convergent global
telecommunications marketplace, including next generation mobile, wireline,
broadband and IP service providers. This new offering is available in a
variety of delivery models, including as an in-house software solution, in a
service bureau or managed operations environment.
Another addition is a middle layer architecture, which makes it easier and
less costly to integrate products within the Kenan FX framework as well as
with third-party applications, ensuring a lower total cost of ownership over
time.
SOURCE CSG Systems
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Related links:
http://www.csgsystems.com
Photo Notes:http://www.newscom.com/cgi-bin/prnh/20020627/CSGSLOGO
AP Archive: http://photoarchive.ap.org
PRN Photo Desk, photodesk@prnewswire.com
CONTACT:
Sherie Ng of CSG Systems Asia Pacific &
China, +65-6883-1912, sherie_ng@csgsystems.com, or Liz Bauer of
CSG Systems, +1-303-804-4065, liz_bauer@csgsystems.com
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