Powerful Software From Fulcrum Used To Provide CompuServe-Wide Searches

    OTTAWA, CANADA AND COLUMBUS, OHIO, Nov. 17 /PRNewswire/ - CompuServe
Corporation (Nasdaq: CSRV) and Fulcrum Technologies Inc. (Nasdaq: FULCF; TSE:
FUL) today announced that CompuServe has incorporated Fulcrum's powerful and
industry-leading SearchServer(TM) information retrieval software into the
CompuServe Information Service, as part of a new version of CompuServe's File
Finder.
    ``We are putting the most advanced commercial search tools into the hands
of our members,'' said Sam Uretsky, vice president of business management for
CSi.  ``The new enhancements to CompuServe's File Finder allow members to find
program updates, images, clip art, utilities and other solutions faster than
ever.''
    With the new File Finder, searches can span a user's current community or
the entire service, making it easier to locate the files users want and to get
more up-to-date information.  In addition to considerably faster searching
because of Fulcrum's 32-bit architecture, File Finder now allows users to
locate files based on the full text of a file description, or they can choose
to limit their searches to key words and standard file attributes.
    ``CompuServe continues to deliver value to its subscribers, and so its
choice of Fulcrum software is especially rewarding,'' said Mike Laginski,
president and chief operating officer at Fulcrum.  ``We are pleased to work
with a premier worldwide leader among online services.''

    BENEFITS OF THE NEW FILE FINDER

    Community Search - The new File Finder makes use of Fulcrum's distributed
    searching, and enables users to search within a particular community or
    in all communities across the service.

    Full-text search - All of CompuServe's files are categorized and
    described, and users can now search for files based on the full
    description.

    Date range search - CompuServe members can search for files posted within
    specified time periods, using a simple pull-down menu.

    In addition, the new File Finder makes searching easier for members
because it:

    Stores search results while files are being downloaded, allowing members
    to browse or download additional files without restarting the search;

    Calculates a relevance rating using Fulcrum's powerful relevance
    features; and

    Allows for ``More Like This'' searches, by making use of Fulcrum's
    powerful Intuitive Searching(TM) feature.

    ABOUT THE COMPANIES
    For 14 years, Fulcrum Technologies Inc. has been a world leader in
providing software solutions that turn enterprise information into knowledge.
Fulcrum's products allow customers to create multi-platform, standards-based
solutions - for customer care, best practices, publishing, and other
applications that require robust underlying search software.  Headquartered in
Ottawa, Canada, Fulcrum extends its global reach with offices throughout the
United States, Europe, and in Australia and Japan, and through a network of
partners worldwide.  Fulcrum is publicly traded on the Nasdaq National Market
(``FULCF'') and on the Toronto Stock Exchange (``FUL'').  For more information
on Fulcrum and Fulcrum products, visit Fulcrum's Web site:
http://www.fulcrum.com.
    Founded in 1969, CompuServe Corporation provides the world's most
comprehensive online/Internet access through its two brands, CSi and SPRYNET.
Through CompuServe, its Japanese licensee NIFTY-Serve and its affiliates
around the world, more than 5 million home and business users in 185 countries
are connected online and to the Internet.  CompuServe Network Services, a
leading network integrator, provides more than 1,200 companies around the
world with complete, fully integrated Internet, Intranet and Extranet
connectivity solutions.  With world headquarters in Columbus, Ohio, the
CompuServe organization includes offices in the United Kingdom, Germany,
France, Switzerland and the Netherlands.

    Fulcrum is a registered trademark of Fulcrum Technologies Inc. and
SearchServer and Intuitive Searching are trademarks of Fulcrum.  CompuServe
and CSi are trademarks and/or service marks of CompuServe Incorporated and its
affiliates.  Other trademarks used throughout this document are trademarks of
their respective owners.

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