Combined Solution Will Help Telesales Organizations Increase Success
Rates and Improve Contact Center Productivity While Maintaining
Compliance with Federal Regulations
SAN MATEO, Calif. and WESTFORD, Mass., Nov. 19 /PRNewswire-FirstCall/ --
E.piphany, Inc. (Nasdaq: EPNY), a full-suite provider of customer relationship
management (CRM) solutions, and Concerto Software, Inc. (Nasdaq: CRTO), a
proven provider of customer interaction management (CIM) solutions, today
announced a marketing alliance to offer telesales organizations a complete
solution for increasing the productivity and effectiveness of outbound
telesales campaigns and maintaining compliance with federal regulations.
Customers who license the E.piphany(R) TeleSales software solution and
Concerto Software's Unison(R) or EnsemblePro(TM) solution will enable their
telesales organizations to better coordinate and execute marketing campaigns
and outbound call queues with customer profile and order management processes.
(Logo: http://www.newscom.com/cgi-bin/prnh/20020724/EPNYLOGO )
By equipping telesales agents with the most accurate, up-to-date call
lists and appropriate, highly-targeted offers, the E.piphany TeleSales
software solution increases the effectiveness of outbound customer
interactions. "The E.piphany TeleSales solution enables agents to make the
most of the time they spend interacting with customers, increasing the
probability of closing sales and improving overall customer loyalty," said
Ellen Olson, senior vice president of Worldwide Marketing at E.piphany. "The
combination of the E.piphany TeleSales solution with Concerto Software's
industry-leading customer interaction solutions will provide joint customers
with an unbeatable solution for maximizing their outbound calling campaigns."
The E.piphany TeleSales software solution provides telesales agents with
real-time access to all of the contact, product and promotional information
required to effectively close sales over the phone. The E.piphany TeleSales
solution combines customer data from enterprise systems with operational sales
activities by merging the award-winning functionality of the E.piphany
Campaign Management software application with an E.piphany Sales desktop
designed for high-volume outbound telesales agents. Customers that integrate
the E.piphany TeleSales software solution with Concerto Software's technology
will be able to execute a high-volume of outbound calls, while simultaneously
ensuring compliance with the latest regulatory requirements.
"With the telesales industry under scrutiny now more than ever, we believe
it is our duty to provide our customers with the knowledge and technology
solutions that will best prepare them to comply with the new and emerging
regulations impacting their businesses," said Ralph Breslauer, executive vice
president, sales and marketing for Concerto Software. "Our solutions can help
automate many proactive customer contact activities, as well as to simplify
the reporting necessary to demonstrate regulatory compliance. Telesales
organizations that leverage the broad functionality which Concerto Software
and E.piphany bring together will see how technology can help them implement
strategic, effective campaigns and succeed within the boundaries of the new
laws."
Concerto Software's Unison(R) solution is designed for businesses that
undertake extensive telemarketing, proactive customer contact, and collections
campaigns. EnsemblePro(TM) is a unified contact center solution that has been
built from the ground up to incorporate the functionality required by
multimedia contact centers -- including automatic call distribution (ACD);
IVR; predictive dialing; Web chat and collaboration; and universal queuing,
recording, reporting and administration -- while also offering the ability to
connect with, and add value to, existing contact center point solutions. Both
Unison and EnsemblePro contain all of the tools necessary to maximize agent
productivity and enhance the quality of each customer contact.
About Concerto Software(TM)
Concerto Software, Inc. is a proven and reliable provider of contact
center solutions that help companies better manage customer interactions via
voice, email, the Web and fax. With multiple strengths -- including financial
stability, talented people, innovative technology, more than 20 years of
industry expertise and a singular focus on the contact center -- Concerto
Software is a trusted partner to more than 1,200 companies across the globe.
Concerto Software is headquartered in Westford, Massachusetts, with operations
across North America, Europe and Asia. For more information, visit
http://www.concerto.com.
About E.piphany
The E.piphany(R) E.6(TM) CRM software suite enables global organizations
to align touchpoints, processes and technologies around the customer. Built
on the industry's most advanced, service-oriented architecture, the E.piphany
6.5 software solution creates benefits that cross departments and geographies,
and result in rapid, measurable ROI. With the E.piphany 6.5 suite of
Marketing, Sales and Service software solutions, every customer interaction is
driven by real-time intelligence, enabling businesses to better understand
their customers and optimize every interaction from both a revenue generation
and customer retention viewpoint. More than 460 companies, including nearly 40
of the Fortune 100, use E.piphany software products to enhance their
customers' experiences while, at the same time, realizing the companies'
business objectives. With worldwide headquarters in San Mateo, California,
E.piphany serves customers in more than 40 countries worldwide. For more
information, visit us at http://www.epiphany.com.
Legal Notice Regarding Forward-Looking Statements
Some of the statements in this press release are forward-looking,
including the statements regarding the plans, goals, completion,
implementation, benefits, and details of a joint marketing relationship
between E.piphany and Concerto Software ("Marketing Partner") and results that
may be achieved by customers using the E.piphany software products alone and
in conjunction with Marketing Partner's software products. Actual results
could differ materially from the forward-looking statements. Among the
factors that could cause actual results to differ materially from those in the
forward-looking statements are delays and unforeseen difficulties in the
product development cycle, disagreements between E.piphany and Marketing
Partner regarding joint marketing efforts, delays in planning or execution,
lack of planning or execution or ineffective planning or execution of joint
marketing efforts, delays in customer acceptance and implementation of
E.piphany software alone or in conjunction with Marketing Partner's software
products, the impact of competitive products and pricing, and regulatory or
legal changes that impact E.piphany software alone or when used in conjunction
with Marketing Partner's software products . These factors and others are
described in more detail in the E.piphany's public reports filed with the
Securities and Exchange Commission, such as those discussed in the "Risk
Factors" section included in the E.piphany's Annual Report on Form 10-K,
Quarterly Reports on Form 10-Q and in E.piphany's prior press releases.
E.piphany assumes no duty to update any statements made in this press release.
NOTE: E.piphany and the E.piphany logo are registered trademarks and E6
is a trademark of E.piphany, Inc. All other trademarks are the property of
their respective owners.
Concerto Software and EnsemblePro are trademarks and Unison is a
registered trademark of Concerto Software, Inc. All other trademarks are the
property of their respective owners.
In addition to historical information contained herein, this press release
contains forward-looking statements. You can identify these forward-looking
statements when you see us using words such as "expect," "anticipate," "will
continue," "believe," "intend," "may," "predict," "will be," and other similar
expressions. These forward-looking statements cover, among other items:
events, conditions and financial trends that may affect the Company's future
plans of operation, business strategy, growth of operations and financial
position, including statements regarding the consummation of the merger, the
filing by the Company of a proxy statement and the holding of a special
meeting of stockholders to vote on the merger and the merger agreement
Concerto Software's future actual results could differ materially from the
forward-looking statements discussed or implied herein because of risks or
uncertainties including, but not limited to, the difficulty in the
development, marketing or selling of the company's solutions, signing of the
definitive agreement and plan of merger, difficulty in retaining employees as
a result of the signing of the definitive agreement and plan of merger,
litigation resulting from the signing of the definitive agreement and plan of
merger or the associated transactions, difficulty with the recruitment and
training of additional partners, risks associated with competition and
competitive pricing pressures, technological change, the risk of not releasing
products on time, new product introduction and market acceptance, stock price
volatility, the ability of Concerto Software to attract and retain key
personnel, weakness in IT spending, weakness in the contact center market,
general economic conditions in the United States and worldwide markets served
by Concerto Software, delays as a result of acts of terrorism, other
geopolitical conflicts, regulatory changes, including restrictions placed on
predictive dialing, telemarketing and web technologies and those other factors
discussed from time to time in Concerto Software's public reports filed with
the Securities and Exchange Commission, such as those discussed under "Certain
Factors That May Affect Future Results" in Concerto Software's quarterly
reports on Form 10-Q and annual report on Form 10-K. All forward-looking
statements and reasons why results might differ included in this release are
made as of the date hereof, and Concerto Software assumes no obligation to
update any such forward-looking statements or reasons why results might
differ. Because of these risks and uncertainties, the forward-looking events
discussed in this release might not transpire.
SOURCE E.piphany, Inc.
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Related links:
http://www.epiphany.com
Photo Notes:
NewsCom:
http://www.newscom.com/cgi-bin/prnh/20020724/EPNYLOGO
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PRN Photo Desk, 1-888-776-6555 or +1-212-782-2840
CONTACT:
media, Courtney Zoog of E.piphany, Inc.,
+1-650-356-5863, or czoog@epiphany.com; or Lindsay Stewart of
Access Communications, +1-415-844-6217, or lstewart@accesspr.com,
for E.piphany, Inc.; or Candace Berman of Concerto Software,
+1-305-639-2267, or cberman@concerto.com; or investors, Todd
Friedman of E.piphany, Inc., +1-650-356-3934, or
tfriedman@epiphany.com
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