BALTIMORE, Dec. 1 /PRNewswire/ -- ABR Publishing releases Customer Service
Sucks! A Letter to the CEOs of America on Amazon.com. Written by Sandra Long,
CEO of American Business Radio and Former Deputy Secretary of Commerce (MD),
the book is a humorous, to-the-point account of why customer service in
America simply must improve. The text focuses on common service dilemmas in
business with simple strategies to help businesses transform and restore
customer service in their organizations.
(Photo: http://www.newscom.com/cgi-bin/prnh/20051201/PHTH011)
Written to the CEOs of America, Long states that "customer service has
reached such a dismal level with customers experiencing some of the most
unthinkable service nightmares. The first step in improving customer service
is by starting the conversation with 'the head of the ship.'"
Congressman Elijah Cummings, a member of the industry reform and oversight
committee said that "in today's business environment, products and services
can be duplicated quickly; the differentiating factor is how you treat your
customers."
In this easy-to-read and understandable "letter," the short chapters in
the book include topics such as, the lines are too long, the old shoulder
shrug is never acceptable, For Heaven Sakes tell us why the policy is the
policy, 10 keys to great customer service, the top four meaningless statements
in customer service, no more prejudging the customer and last minute things
about food service.
Long believes that now more than ever is the time to put customer service
at the forefront. "As we go through the holidays, customer service is at the
center of the season. This is the time to begin the conversation."
Customer Service Sucks! A Letter to the CEOs of America is published by
ABR Publishing and is available exclusively on Amazon.com
(http://www.amazon.com)
Customer Service Sucks! A Letter to the CEOs of America
Author: Sandra Long
2005 December
ABR Publishing
96 pages, 4 x 7 inches
ISBN: 0-97661485-5
$14.95 Hardcover
Available: On Amazon.com or by calling ABR Publishing at (866) 659-0405
SOURCE ABR Media
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Related links:
http://www.abrmedia.com
Photo Notes:
NewsCom:
http://www.newscom.com/cgi-bin/prnh/20051201/PHTH011
AP Archive: http://photoarchive.ap.org
PRN Photo Desk, photodesk@prnewswire.com
CONTACT:
Louise Burkert of ABR Media, +1-866-659-0405,
or lburkert@abrmedia.com
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