E.piphany's Advanced CRM Solution Supports a World Class Motorcycling
Experience for the Harley-Davidson Community
SAN MATEO, Calif., Dec. 4 /PRNewswire/ -- E.piphany, Inc, (Nasdaq: EPNY)
today announced that Harley-Davidson has chosen E.piphany to provide the
company's contact center software solution. The E.piphany Service Center
solution will power Harley-Davidson's contact center initiatives, enabling
proactive service and support for dealers and consumers worldwide. With
E.piphany's intelligent CRM software, Harley-Davidson will have the technical
ability to gain a more complete understanding of its customer base, anticipate
the needs of its dealer network and have the insight to execute the right
service action to strengthen relationships.
Harley-Davidson's E.piphany-based customer contact management system will
be integrated with the existing technology infrastructure to provide the
business intelligence to reduce cycle time for issue resolution and decrease
repeat calls regarding the same issue.
E.piphany's contact center software will also help Harley-Davidson better
manage incoming customer/dealer inquiries in the call center by providing more
robust service and highly personalized assistance. Additionally, E.piphany
software will give Harley-Davidson better visibility into its demand-chain by
identifying and analyzing information that will contribute to product trending
analysis.
A key requirement for Harley-Davidson is the ability to leverage
E.piphany's open architecture to drive further value from existing technology
investments for greater quality of service and lower total cost of ownership.
"Because of Harley-Davidson's unequaled product and extraordinary customer
loyalty requirements, this was one of the most coveted CRM opportunities of
the year," said Roger Siboni, president and CEO of E.piphany. "We are
extremely proud to be chosen by Harley-Davidson as their CRM partner and look
forward to helping them further their exceptional reputation."
Accenture, the world's leading management and technology consulting
organization, is working with Harley-Davidson to deliver the E.piphany
solution.
About E.piphany
E.piphany is a leading provider of next-generation customer relationship
management software for the Customer Economy. By providing an integrated suite
of software solutions, the E.piphany E.5(TM) solution blends web-based
analytic and operational CRM to unify all inbound and outbound marketing,
sales and service customer interactions. E.piphany E.5 enables a single,
enterprise-wide view of each customer to help global businesses better
understand and proactively serve customers in real time. With worldwide
headquarters in San Mateo, California, E.piphany has regional operations and
offices throughout North America, Europe and Asia Pacific.
NOTE: E.piphany, E.5 and the E.piphany logo are trademarks of E.piphany,
Inc. All other trademarks are the property of their respective owners.
SOURCE E.piphany, Inc.
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Related links:
http://www.epiphany.com
CONTACT:
investors, Todd Friedman, +1-650-356-3934, or
tfriedman@epiphany.com, or media, Kim Stocks, +1-650-356-5863, or
kstocks@epiphany.com, both of E.piphany, Inc.; or Stacey McCarthy
of Blanc & Otus, +1-415-856-5116, or smccarthy@blancandotus.com,
for E.piphany, Inc.
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