Gateway Builds on Its Outstanding Customer Service Capabilities With 'How-To'
Support by the Minute, Helping Customers Get More Out of 150 Popular
Applications
SAN DIEGO, Dec. 6 /PRNewswire/ -- Gateway, Inc. (NYSE: GTW) today
introduced Answers by Gateway, an easy and affordable way for consumers and
small businesses to get help on using, installing and troubleshooting software
applications.
Gateway now offers cards with 30, 60 or 120 minutes of telephone support
time for more than 150 of the most popular PC applications. Customers use
them just like a pre-paid calling card, and can recharge them with additional
minutes as needed. With prices starting at just $49, Answers by Gateway cards
are available through all 296 Gateway(R) stores, on gateway.com or by calling
1-800-GATEWAY(R).
"Our recent leap in customer satisfaction ratings demonstrates the strong
service infrastructure Gateway has continued to build and improve," said Dan
Ludwick, director of support services, Gateway, Inc. "With services like
Answers by Gateway, we're leveraging our world-class capabilities to go beyond
basic technical support and help our customers get more out of technology."
Customers can use Answers by Gateway for the most popular applications,
such as Microsoft Office, Quicken and Lotus Notes. They can find out how to
use the "mail merge" function to print wedding invitations in Microsoft Word,
customize accounting performance charts in QuickBooks, or learn to add sound
and graphics to make a Power Point presentation more compelling.
Answers by Gateway is available with 30, 60 and 120 minutes of support for
$49, $79 and $129, respectively.
About Gateway
Gateway (NYSE: GTW), a personal technology company, improves people's
lives through a combination of the latest and best hardware, communication
tools, applications, training and service, all wrapped in a custom financing
package. The company takes a localized approach, utilizing its Web site, call
centers and nationwide network of Gateway retail stores to build direct
relationships with consumers, small and medium businesses and government and
education institutions. A Fortune 500(R) company founded in 1985, Gateway is
ranked as the most admired American company in the Computers and Office
Equipment industry in a Fortune magazine survey (1) and is the top brand in
customer loyalty and for first-time home computer purchases of Wintel-based
PCs(2). For more information, visit Gateway's Web site at http://www.gateway.com .
(1) Fortune Magazine, "America's Most Admired Companies,"
February 19, 2001.
(2) From the Harris Interactive Consumer TechPoll(SM) study of 140,000 PC
owners who use the Internet, released March 5, 2001.
SOURCE Gateway, Inc.
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Related links:
http://www.gateway.com
CONTACT:
Lisa Emard of Gateway, Inc., +1-949-609-4496,
lisa.emard@gateway.com
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