Customers Can Get Free, Regular Updates About Driver and BIOS Upgrades
POWAY, Calif., Dec. 11 /PRNewswire-FirstCall/ -- Gateway, Inc. (NYSE: GTW)
today announced My Alerts, a free program that notifies customers when updated
drivers and BIOS are available for their PCs, so they can more quickly and
easily optimize the performance of their system. My Alerts is the latest
addition to a robust suite of Internet-based customer support products
including asset management, technical and customer service.
(Photo: http://www.newscom.com/cgi-bin/prnh/20020930/LAM050LOGO )
"Gateway is breaking new ground in how we support our consumers and small
business customers on the Internet," said Nemo Azamian, senior vice president,
customer service and support. "My Alerts gives our business and consumer
customers peace of mind by knowing Gateway is watching out for them by
pro-actively sending them the latest driver and BIOS updates to keep their PCs
running at top efficiency at a time when we're all looking to be more
productive."
To request alerts, Gateway customers register their PC serial numbers at
http://support.gateway.com/support/alerts/default.asp. When updated data is
available, an email is sent to the customer notifying them and linking them to
a Gateway.com location for downloads. Customers can select daily, weekly or
monthly notifications.
In January, My Alerts will expand to include updates to user's manuals, a
frequently asked questions section and the functionality for customers to
enter multiple serial numbers.
In addition to My Alerts, Gateway features a host of Internet-based
customer support tools including:
-- Asset Management -- A free, web-based tool that allows IT managers to
more efficiently track and maintain technology inventories.
-- Support Information -- Troubleshooting information is available along
with FAQs and product information.
-- Technical Support -- Customers can contact a Gateway representative
via e-mail, chat or phone for support or service.
-- Account Information -- Customers can create and update their web site
account.
About Gateway
Gateway, Inc. (NYSE: GTW), a personal technology company, improves
people's lives through a combination of the latest and best hardware,
communication tools, applications, training and service, all offered with a
custom financing package. The company takes a localized approach, utilizing
its Web site, call centers and nationwide network of Gateway retail stores to
build direct relationships with consumers, small and medium businesses and
government and education institutions. In 2001, Gateway's products and
services received more than 45 awards and accolades and the company was ranked
number one in repurchase brand loyalty for PCs(1). For more information,
visit Gateway's Web site at http://www.gateway.com.
Source: MetaFacts Technology User Profile, 2001 Annual Edition. Based on a
survey of 6,799 home PC owners.
SOURCE Gateway, Inc.
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Related links:
http://www.gateway.com
Photo Notes:
NewsCom:
http://www.newscom.com/cgi-bin/prnh/20020930/LAM050LOGO
AP Archive: http://photoarchive.ap.org
PRN Photo Desk, +1-888-776-6555 or +1-212-782-2840
CONTACT:
Greg Lund of Gateway, Inc., +1-858-848-2512,
greg.lund@gateway.com
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