Customers Are Invited to Share Their Holiday Stories Online and Could Win a
$500 US Airways Gift Card
TEMPE, Ariz., Dec. 11 /PRNewswire-FirstCall/ -- US Airways (NYSE: LCC)
is making a list and checking it twice, looking to repeat its outstanding
Thanksgiving operational performance and provide customers with a smooth
flying experience this winter. Once again, the airline is offering travel
tips to help customers have a smooth experience while visiting friends and
family for the holidays.
(Logo: http://www.newscom.com/cgi-bin/prnh/20050223/LAW097LOGO)
US Airways Vice President Customer Service Planning Kerry Hester said,
"The holiday season is 'The Big Game' for US Airways, and we are taking
steps to ensure our team is primed for high load factors, busy airports and
winter weather. We want to build on our stellar Thanksgiving performance by
supporting our employees and our operation to deliver the level of
reliability and service our customers expect and deserve."
While US Airways works to provide a smooth travel experience, here are
some helpful travel tips to ease the stress for customers looking to get to
their winter wonderland:
-- Check in Early: Visit usairways.com to save time at the airport. The
US Airways web site provides automated check-in options up to 24 hours
prior to your departure time. Or visit an airport kiosk up to 8 hours
before departure.
-- Check flight status: US Airways provides three automated ways to make
sure your flight is on time before you leave for the airport.
1. Customers can receive instant flight status information through
their text-enabled mobile devices. Simply text your flight number
to TEXTUS (839887) and US Airways will text back with real-time
flight information, including arrival, departure times and gate
information.
2. Up to date flight information is always available at usairways.com.
3. Flight arrival and departure information is available around the
clock by calling 800-428-4322.
-- Allow plenty of time -- for lines, parking, and security. US Airways
recommends arriving at the airport 2 hours prior to your flight time --
longer for international flights. Have your government-issued photo
identification card and your boarding pass ready to zip through lines
and get to your gate.
- A reminder: Passengers with bags to check who are departing from the
following airports must check-in at least 45 minutes prior to
departure: Atlanta, Buffalo, Charlotte, Dallas, Denver, Honolulu,
Las Vegas, Maui, Philadelphia, Pittsburgh, Phoenix, Washington
(Dulles), Seattle and Orlando.
-- Pack carefully: Understand fees and restrictions when packing
checked and carry on bags.
- Do not bring toys that look like weapons (i.e. toy guns) as the TSA
may confiscate them.
- Easy on the scotch tape! Leave the presents unwrapped -- security
measures may require wrapped packages to be unwrapped.
- Make sure to abide by the FAA mandated carry on policy of one piece
of luggage and one personal item such as a purse or briefcase per
person. All carry on luggage must fit under the seat in front of
you or in the overhead bin.
- Don't put medicines, keys or important documents in your checked
bags. Keep them with you in your carry-on bag.
- Be aware of TSA restrictions regarding items that can be included in
your carry on luggage. Liquids, creams and gels are restricted to
one quart size clear plastic bag per passenger, containing bottles
of three ounces or less. For more details on TSA restrictions,
please visit http://www.tsa.gov.
- If you're starting your holiday vacation or packing for a long trip,
be aware of excess, oversize and overweight baggage rules. US
Airways customers can check up to two pieces of luggage without
charge. Each bag in excess of two will incur an $80 fee, with a
maximum of nine checked bags. Any checked bags weighing in excess
of 50 pounds will incur a $50 fee, and bags between 71 and 100
pounds will be subject to an $80 fee. US Airways will not accept
checked luggage weighing more than 100 pounds. For all baggage
policies, visit usairways.com
-- Travel in comfort:
- Plan ahead when packing. Going from New York to Florida? Leave the
heavy coat at home and let another passenger use the overhead bin for
their bag. Going from Phoenix to Washington D.C.? Open toed shoes
will ensure Jack Frost nipping at your toes -- socks and shoes will
keep feet warm!
- Be ready to remove coats and shoes at security before getting in line
to breeze through security screening!
- Dress comfortably. Wear clothing that is soft and breathable, and wear
shoes that can slip on and off easily at security check points (don't
forget socks so you aren't barefoot in the airport!)
- Wear a zip up sweater or jacket to expedite the screening process.
These layers will also come in handy as a makeshift blanket or pillow
in flight.
- When traveling with children, pack healthy snacks and games for easy
entertainment while waiting at the airport
-- Provide accurate contact information: Be sure that US Airways has all
of your contact information for the duration of your travel, so that
we can contact you if there is a flight irregularity.
For more travel tips, go to usairways.com and click on 'Travel
Tools', or visit http://www.faa.gov/passengers/. US Airways wishes a
happy holiday to all and to all a good flight!
US Airways wants to hear about the funny and heartwarming holiday
travel stories our passengers have experienced. Ever have Santa push
your car out of the snow? Or maybe Mister Rogers held your place in
line at the airport like last years' winner? The Second Annual
Holiday Story Contest is underway at usairways.com! Tell us your
"road warrior" adventures and the best story could win a $500 US
Airways Gift Card, valid for travel at all 234 destinations US
Airways serves. For rules and restrictions, plus more information or
to enter the contest, please visit usairways.com and click on "Share
your holiday story and win $500".
US Airways is the fifth largest domestic airline employing more than
36,000 aviation professionals worldwide. US Airways, US Airways Shuttle and
US Airways Express operate approximately 3,500 flights per day and serve
more than 230 communities in the U.S., Canada, Europe, the Caribbean and
Latin America. US Airways is a member of the Star Alliance network, which
offers our customers 16,000 daily flights to 855 destinations in 155
countries worldwide. This press release and additional information on US
Airways can be found at http://www.usairways.com. (LCCG)
-Fly with US-
SOURCE US Airways
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Related links:
http://www.usairways.com
http://www.faa.gov/passengers
Photo Notes:
NewsCom: http://www.newscom.com/cgi-bin/prnh/20050223/LAW097LOGO
AP Archive: http://photoarchive.ap.org
PRN Photo Desk, photodesk@prnewswire.com
CONTACT:
US Airways Media Relations, +1-480-693-5729
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