NEW YORK, Dec. 17 /PRNewswire-FirstCall/ -- Scientific Games (Nasdaq:
SGMS) is proud to announce its new Smart Services Management System, a
strategic field service automation and dynamic dispatching technology
system. Smart Services integrates Global Positioning Satellite
(GPS)-enabled mobile handheld devices with an automated route management
and dispatching system to more efficiently deliver enhanced services to
Lottery retailers. Scientific Games will enable over 300 of its field
service technicians with Smart Services over the next several months in
support of more than 50,000 Lottery retailers across North America.
The system was developed through a partnership with Astea International
Inc. (Nasdaq: ATEA), the leader in service lifecycle management solutions,
and will greatly improve the efficiency of field service in the lottery
industry using the latest state of the art technology.
"Scientific Games is committed to taking a leadership role in the
technological development of the lottery systems business. We plan to
continue delivering best practices to our customers that will improve their
overall performance. The Smart Service System is a positive step forward,
raising service levels and standardizing our processes company-wide," said
Michael Chambrello, President and COO of Scientific Games.
Zack Bergreen, CEO and Chairman of Astea International, Inc. added,
"Strategic technology companies are embracing service to boost customer
retention and satisfaction levels and our end-to-end service lifecycle
management solution is providing the tools they need for these essential
functions. We are very pleased to be working closely with Scientific Games
on delivering an integrated enterprise solution."
Scientific Games selected Astea for three key reasons:
-- Its enterprise-class mobile capabilities
-- Its flexible, robust platform that manages the end-to-end service
lifecycle
-- Its scalability, which optimizes service resources, and provides
standardized practices to support key business improvement
initiatives and fast deployment.
"Achieving the highest levels of customer satisfaction is the goal of
the Service Management organization," said David Douglas, Senior Director
of Service Management. "Astea is helping Scientific Games achieve this goal
by giving our field service technicians real time information allowing each
and every in-store visit with a Lottery retailer to be effective, timely
and maximize opportunities for continued Lottery sales."
About Scientific Games
Scientific Games Corporation is the leading integrated supplier of
instant tickets, systems and services to lotteries worldwide, a leading
supplier of fixed odds betting terminals and systems, Amusement and Skill
with Prize betting terminals, interactive sports betting terminals and
systems, and wagering systems and services to pari-mutuel operators. It is
also a licensed pari-mutuel gaming operator in Connecticut, Maine and the
Netherlands and is a leading supplier of prepaid phone cards to telephone
companies. Scientific Games' customers are in the United States and more
than 60 other countries. For more information about Scientific Games,
please visit our web site at http://www.scientificgames.com.
Forward-Looking Statements
In this press release the Company makes "forward-looking statements"
within the meaning of the U.S. Private Securities Litigation Reform Act of
1995. Forward- looking statements describe future expectations, plans,
results or strategies and can often be identified by the use of terminology
such as "may"," "will," "estimate," "intend," "continue," "believe,"
"expect," "anticipate," "could," "potential," "opportunity," or similar
terminology. These statements are based upon management's current
expectations, assumptions and estimates and are not guarantees of future
results or performance. Actual outcomes may differ materially from those
projected in these statements due to a variety of risks and uncertainties
and other factors, including, among other things: competition; material
adverse changes in economic and industry conditions in the Company's
markets; technological change; retention and renewal of existing contracts
and entry into new contracts; availability and adequacy of cash flow to
satisfy obligations and indebtedness or future needs; protection of
intellectual property; security and integrity of software and systems; laws
and government regulation, including those relating to gaming licenses,
permits and operations; inability to identify, complete and integrate
future acquisitions; seasonality; dependence on suppliers and
manufacturers; factors associated with foreign operations; dependence on
key personnel; failure to perform on contracts; resolution of pending or
future litigation; labor matters; and stock price volatility. Additional
information regarding risks and uncertainties and other factors that could
cause actual results to differ materially from those contemplated in
forward-looking statements is included from time to time in the Company's
filings with the Security and Exchange Commission, including the Company's
most recent Annual Report on Form 10-K. Forward-looking statements speak
only as of the date they are made, and except for the Company's ongoing
obligations under the U.S. federal securities laws, the Company undertakes
no obligation to publicly update any forward-looking statements whether as
a result of new information, future events or otherwise.
Company Contact:
Investor Relations
Scientific Games
212-754-2233
SOURCE Scientific Games Corporation
 back to top
Related links:
http://www.scientificgames.com
http://www.prnewswire.com/comp/117695.html/
CONTACT:
Investor Relations of Scientific Games,
+1-212-754-2233
|
