DULUTH, Ga., Dec. 20 /PRNewswire-FirstCall/ -- Innotrac Corporation
(Nasdaq: INOC), a provider of order processing, order fulfillment, and call
center services to large corporations that outsource these functions, today
announced that it has signed a multi-year, multi-million dollar customer
service and technical support agreement with the Siemens Information and
Communication Mobile Group (IC Mobile).
Innotrac will provide a comprehensive support solution for Siemens IC
Mobile's entire product range of mobile phones, wireless modules, mobile
organizers and cordless phones as well as products for wireless home
networks. Initially, the contract will focus on Siemens' key market
supporting customers throughout the United States.
Innotrac Corporation will utilize approximately 170 dedicated agent
seats to support Siemens' IC Mobile customers.
"This agreement with one of the world's leading electronics and
engineering companies solidifies Innotrac's position as a leading global
provider of outsourced customer care in the mobile communications market,"
commented James R. McMurphy, Chief Information Officer and Sr. VP of
Information at Innotrac. "Our track record in this sector coupled with our
extensive global footprint is a true indicator of Innotrac's capabilities
and expertise. We look forward to building a strong and lasting
relationship with Siemens and their customers."
"Siemens chose Innotrac as its United States strategic partner in
outsourced customer management because of the synergies in our culture and
corporate goals. Both Innotrac and Siemens are committed to the delivery of
excellence in customer care to enhance best-in-class customer loyalty,"
stated Clemens Jargon, Senior Vice President of Global Customer Care &
Quality Management within the Siemens Information and Communication Mobile
Group.
About Innotrac Corporation:
Innotrac Corporation provides order processing, order fulfillment, and
call center services to large corporations that outsource these functions.
The company offers a range of fulfillment services, such as warehouse
management technology, automated shipping solutions, inventory tracking and
order status, purchasing and inventory management, channel development,
zone skipping for shipment cost reduction, product sourcing and
procurement, packaging solutions, back-order management, and returns
management. It also provides various customer support services that
comprise inbound call center services, technical support and order status,
returns and refunds processing, call centers integrated into fulfillment
platform, cross-sell/up-sell services, collaborative chat, and e-mail
response. As of December 31, 2005, Innotrac operated eight fulfillment
centers and two call centers in six cities in the continental United
States. The company offers its fulfillment and customer support services to
the telecommunications industry; retail, catalog, and direct marketing
companies; and business-to-business clients. Innotrac Corporation was
founded in 1984 and is headquartered in Atlanta, Georgia.
About Siemens Information and Communication Mobile Group (IC Mobile):
The Siemens Information and Communication Mobile Group (IC Mobile)
offers the complete range of mobile solutions including mobile devices,
infrastructure and applications. Siemens Networks is one of the top three
vendors of mobile network equipment worldwide and the market leader in
prepaid charging. It holds a leading position in areas such as mobile
broadband technology, applications and mobile communications services.
Together with its partner NEC, Siemens is also a pioneer in third
generation mobile networks. Over 90 percent of all W-CDMA subscribers
around the world communicate with technology from Siemens Networks and NEC.
More than 230 network operators in over 100 countries rely on mobile
technology and services from Siemens Networks. You can access further
information about Siemens IC Mobile on the Internet at
http://www.siemens.com.
Information contained in this press release, other than historical
information, may be considered forward-looking in nature. Forward-looking
statements in this press release include our expectations for future
progress in our business and future generation of cash flows.
Forward-looking statements are subject to various risks, uncertainties and
assumptions. Should one or more of these risks or uncertainties
materialize, or should underlying assumptions prove incorrect, actual
results may vary materially from those anticipated, estimated or expected.
Among the key factors that may have a direct bearing on Innotrac's
operating results, performance or financial condition are competition, the
demand for Innotrac's services, Innotrac's ability to retain its current
clients and attract new clients, realization of expected revenues from new
clients, the state of the telecommunications and direct response industries
in general, changing technologies, Innotrac's ability to maintain profit
margins in the face of pricing pressures and numerous other factors
discussed in Innotrac's 2005 Annual Report on Form 10-K and other filings
on file with the Securities and Exchange Commission.
Contact:
Innotrac Corporation
Susan Barnes, (678) 407-5386
http://www.innotrac.com
This release was issued through eReleases(TM). For more information,
visit http://www.ereleases.com.
SOURCE Innotrac Corporation
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Related links:
http://www.innotrac.com
http://www.siemens.com
CONTACT:
Susan Barnes of Innotrac Corporation,
+1-678-407-5386
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