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| Lucent Technologies Launches ClientCare Call Center DE 3.0, The Latest Offering From Its iCentrex Solutions Portfolio |
New TrueConnect(TM) Feature Gives Users Greater
Mobility and Disaster-Recovery Benefits
DALLAS, (Call Center 2001 Conference & Exposition Booth #149), Jan. 23
/PRNewswire/ -- Lucent Technologies announced today the availability of
Release 3.0 of its ClientCare(TM) Call Center DE (Deluxe Edition) product.
ClientCare economically transforms Centrex telephone systems at small- and
medium-sized businesses into sophisticated call centers. It allows Centrex
subscribers to cost-effectively manage their customer contacts with many of
the professional sales and service capabilities traditionally associated with
much larger companies through a switch-independent, network-based application.
Release 3.0 adds various enhancements to the product that Lucent first
introduced last fall. The new TrueConnect(TM) feature allows ClientCare to
support enterprise call centers where some or all agents do not have personal
computers running a soft-phone application. Using this option, customers can
literally use any telephone to carry out all of their call center work
functions.
"TrueConnect -- developed in direct response to customer feedback -- gives
agents more mobility and also serves as a great recovery option in case of a
natural disaster or some other event that might disrupt activities at the
regular call center," said Ken Arndt, vice president of Marketing. "With this
option, an agent can work from home or any other location with a phone until
the regular call center is up and running again, avoiding disruptions in
service."
With ClientCare Call Center DE, enterprise customers get inbound call
handling and routing that can be blended with sophisticated outbound campaigns
and a comprehensive Internet Suite of services. The Internet Suite gives call
center agents the ability to simultaneously handle voice, e-mail, fax, chat,
call-back, call-through and web-based queries and to provide the same level of
customer support to e-commerce customers as traditional customers.
ClientCare Call Center DE is one of various Centrex applications featured
in Lucent's iCentrex Solutions product portfolio. Lucent's iCentrex Solutions
portfolio enhances its suite of services delivered from the central office,
known as Centrex, to be more cost-efficient and easier to use, with access
from any location. iCentrex Solutions extends Centrex over Internet protocol
networks as well as wireless networks, and adds features that make it easier
to use with unified messaging and voice recognition. Lucent's iCentrex
Solutions are switch-independent, making them easy to fit into any network.
This means they work with the Lucent 5ESS(R) Switch and other vendor's class
5 switch.
ClientCare Call Center DE supercedes Lucent's Pinnacle(R) call center
solution. ClientCare integrates new technologies, providing the latest in
call management services for current Lucent Pinnacle users and enterprises of
any size looking for the convenience and flexibility of a hosted service.
Lucent Technologies, headquartered in Murray Hill, N.J., designs and
delivers the systems, software, silicon and services for next-generation
communications networks for service providers and enterprises. Backed by the
research and development of Bell Labs, Lucent focuses on high-growth areas
such as broadband and mobile Internet infrastructure; communications software;
communications semiconductors and optoelectronics; web-based enterprise
solutions that link private and public networks; and professional network
design and consulting services. For more information on Lucent Technologies,
visit its web site at http://www.lucent.com.
For further information, please contact Michael Mitchell,
office 623-581-4198, pager 800-759-8888 PIN 1351319, mitchelm@agcs.com, for
Lucent Technologies.
SOURCE Lucent Technologies
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CONTACT:
Michael Mitchell, office 623-581-4198, pager
800-759-8888 PIN 1351319, mitchelm@agcs.com, for Lucent
Technologies
