Communications Solutions Names Lucent Technologies' ClientCare Call Center 2001 Product of the Year

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Communications Solutions Names Lucent Technologies' ClientCare Call Center 2001 Product of the Year

    Murray Hill, N.J., Jan. 30 /PRNewswire-FirstCall/ -- Lucent Technologies
(NYSE: LU) announced today that its ClientCare(TM) Call Center was named 2001
Product of the Year in the Contact Management System category by editors at
Communications Solutions(TM) magazine and engineers at TMC Labs(TM).  The
Communications Solutions Product of the Year award honors innovative products
and services that advance voice/data convergence.
    ClientCare Call Center enables service providers to provide their
customers with the most advanced network-based call center solutions available
today.  With ClientCare, enterprise customers get inbound call handling and
routing that can be blended with sophisticated outbound campaigns and a
comprehensive Internet Suite of services.  The Internet Suite gives call
center agents the ability to simultaneously handle voice, e-mail, fax, chat,
call-back and call-through queries and to provide the same level of customer
support to e-commerce customers as traditional customers.
    "As the industry matures, we're finding more than just products and
services on the market -- entire solutions are being offered," said TMC
president and group publisher Rich Tehrani.  "Communications Solutions
magazine initiated the Product of the Year award program to help our readers
sort through the vast proliferation of new products and services in the
marketplace.  The Product of the Year award is given to those select products,
such as Lucent's ClientCare Call Center, that deserve the attention of
forward-thinking organizations looking for best-of-breed solutions.  We are
pleased to honor the Product of the Year winners today, as they lay the
groundwork for the next generation of communications solutions."
    "We're honored that Communications Solutions has recognized the strategic
value that ClientCare provides to our service provider customers and their
business clients," said Ken Arndt, vice president of marketing at Lucent
subsidiary AG Communication Systems.  "As a network-hosted solution,
ClientCare can save an enterprise 30 to 50 percent on its total cost of
ownership.  Businesses with multiple locations can save up to half on their
network routing costs and 10 to 15 percent on staffing expenses."
    Lucent Technologies, headquartered in Murray Hill, N.J., designs and
delivers the systems, software and services for next-generation communications
networks for service providers and enterprises.  Backed by the research and
development of Bell Labs, Lucent focuses on high-growth areas such as
broadband and mobile Internet infrastructure; communications software;
web-based enterprise solutions that link private and public networks; and
professional network design and consulting services.  For more information on
Lucent Technologies, visit its web site at http://www.lucent.com .

SOURCE Lucent Technologies

http://www.lucent.com
CONTACT:
Jason Ripper, +1-908-582-3277,
jripper@lucent.com, or Michael Mitchell, +1-623-581-4198,
mm41@lucent.com, both of Lucent Technologies