Lucent Technologies iMerge, ClientCare and EXS Products Named 'Best of Show' at CT Expo 2001

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Lucent Technologies iMerge, ClientCare and EXS Products Named 'Best of Show' at CT Expo 2001
    MURRAY HILL, N.J., April 30 /PRNewswire/ -- Lucent Technologies announced
today that three of its products designed to bring Internet protocol (IP)
capabilities to circuit networks won Best of Show honors at CT Expo 2001 held
last month in Los Angeles.  Judges singled out the Lucent iMerge Centrex
Feature Gateway (CFG) and ClientCare Call Center Deluxe Edition for "taking
Centrex to the next level," while citing the EXS Converged Services Platform
as "an attractive investment to cautious service providers."
    The Best of Show awards were presented to products viewed as the most
innovative in their class.  Judging was based on a product's technological
innovation and feature set, as well as a company's overall contributions to
the computer telephony market.  Products from more than 300 top communications
companies were exhibited at the show.
    "Service providers and their business customers are looking for ways to
take advantage of the flexibility and cost-efficiency that IP networks have to
offer, while preserving their initial equipment investment," said Ken Arndt,
vice president of marketing at Lucent Technologies' subsidiary AG
Communication Systems.  "The need has never been greater for the kinds of
adaptable, scalable solutions that Lucent has to offer."
    The iMerge CFG extends office Centrex features over packet networks,
giving users a powerful voice-over-Internet-protocol (VoIP) service.  The
product combines the inherent reliability of the public switched telephone
network with the cost-saving advantages of packet technology.  It gives
carriers powerful new ways to deliver the business applications customers are
demanding, including multilocation Centrex, virtual office features, seamless
work environments for teleworkers and virtual call centers.
    iMerge CFG is a central element of Lucent's 7R/E Packet Solutions
portfolio of products designed to bring packet capabilities to both
traditional circuit and converged circuit-packet networks.
    The EXS Converged Services Platform enables third-party application
developers to create and deliver services that carriers can offer on
softswitch-based IP networks as well as existing circuit-based
infrastructures.  Several systems integrators are currently conducting trials
of the EXS CSP.  Using the EXS CSP, service providers worldwide will be able
to deploy a broad and growing array of IP-enabled services from more than
100 developers, helping them generate additional revenue, while protecting
their existing platform investments.
    ClientCare economically transforms Centrex telephone systems at small- and
medium-sized businesses into sophisticated call centers.  It allows Centrex
subscribers to cost-effectively manage their customer contacts with many of
the professional sales and service capabilities traditionally associated with
much larger companies through a switch-independent, network-based application.
    With ClientCare Call Center DE, enterprise customers get inbound call
handling and routing that can be blended with sophisticated outbound campaigns
and a comprehensive Internet Suite of services, enabling agents to
simultaneously handle voice, e-mail, fax, chat, call-back and call-through
queries.
    CT Expo 2001 Best of Show winners were announced in the April issue of
Computer Telephony magazine (http://www.computertelephony.com).  Contest
entries were evaluated and judged by a panel of Computer Telephony editors.
    Lucent Technologies (NYSE: LU), headquartered in Murray Hill, N.J.,
designs and delivers the systems, software and services for next-generation
communications networks for service providers and enterprises.  Backed by the
research and development of Bell Labs, Lucent focuses on high-growth areas
such as broadband and mobile Internet infrastructure; communications software;
web-based enterprise solutions that link private and public networks; and
professional network design and consulting services.  For more information on
Lucent Technologies, visit its web site at http://www.lucent.com.
SOURCE Lucent Technologies
http://www.lucent.com
CONTACT:
Michael Mitchell, 623-581-4198,
mitchelm@agcs.com; or Jason Ripper, 908-559-8336, mobile,
908-391-8224, jripper@lucent.com, both for Lucent Technologies