Lucent Technologies Introduces Clientcare(TM) Contact Center Enterprise Edition

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Lucent Technologies Introduces Clientcare(TM) Contact Center Enterprise Edition
    Hosted Solution Delivers Next-Generation, Carrier-Grade Contact Center
                    Capabilities to the Enterprise Market

    PHOENIX, June 25 /PRNewswire/ -- Lucent Technologies today announced the
availability of ClientCare(TM) Contact Center Enterprise Edition (EE), a
network-based contact center solution that enables enterprises to tap into the
massive switching fabric of the public telephone network and provide true
network-to-agent, skills-based routing as well as next-generation contact
center capabilities.
    ClientCare Contact Center EE enables corporations to reduce contact center
costs, increase efficiencies and improve customer care.  It supports multi-
channel customer interactions via telephone, e-mail, Web chat, co-browse and
Voice-over-Internet Protocol (VoIP) -- in one centralized platform.  Due to
its unique carrier network interface architecture and switch-independent
platform, corporations no longer need to duplicate and integrate hardware and
software at each location, or provide private trunking between locations in
order to manage and unify all their contact centers.
    The previously released ClientCare Call Center Deluxe Edition, which
targets large-scale call center operations and service providers who offer
hosted call center solutions, supports up to 24,000 active agents.  ClientCare
Contact Center EE targets enterprises with 250 or more agents dispersed across
multiple locations.
    "The Enterprise Edition is ideal for internal call center operations, who
through consolidation, mergers or acquisitions, are currently operating with
disparate technologies and who also need an economical alternative to
premise-based call center solutions," said Ken Arndt, vice president of
marketing and sales support at the Lucent Technologies subsidiary AG
Communication Systems.  "It provides a compelling return-on-investment and is
a competitively-priced, total contact center solution for enterprises wishing
to support virtual and multi-site call centers or to enhance their teleworker
and work-from-home capabilities."
    With ClientCare Contact Center EE, enterprise customers get universal
queuing and routing for inbound and outbound calls, and a comprehensive
Internet Suite of services.  The Internet Suite enables call center agents to
simultaneously handle voice, e-mail, Web-chat, Web call-back, call-through,
co-browse and to provide the same level of customer support to e-commerce
customers as traditional customers.
    Lucent Technologies, headquartered in Murray Hill, N.J., designs and
delivers the systems, software and services for next-generation communications
networks for service providers and enterprises.  Backed by the research and
development of Bell Labs, Lucent focuses on high-growth areas such as
broadband and mobile Internet infrastructure; communications software;
web-based enterprise solutions that link private and public networks; and
professional network design and consulting services.  For more information on
Lucent Technologies, visit its web site at http://www.lucent.com.
SOURCE Lucent Technologies
http://www.agcs.com
CONTACT:
Jason Ripper, +1-908-582-3277 or
jripper@lucent.com, and Jim Matney, +1-623-582-7575 or
jmatney@lucent.com