AG Communication Systems and Visual Electronics Ltd. Announce Joint Marketing Agreement for Hosted Call Center Solutions

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AG Communication Systems and Visual Electronics Ltd. Announce Joint Marketing Agreement for Hosted Call Center Solutions

    PHOENIX, June 26 /PRNewswire/ -- AG Communication Systems, a subsidiary of
Lucent Technologies (NYSE: LU), and Visual Electronics, Ltd., (VEL) a leading
manufacturer of visual call center communications solutions, announced today
they have entered into a joint marketing agreement for network-based call
centers.  Under terms of the agreement, both companies will jointly develop
business opportunities for AG Communication Systems' ClientCare(TM)
network-based call center system and VEL's line of DIGITAL-FAX automated call
delivery monitors (ACDMs).
    ClientCare Call Center enables service providers to provide their
customers with the most advanced network-based call center solutions available
today.  With ClientCare, enterprise customers get inbound call handling and
routing that can be blended with sophisticated outbound campaigns and a
comprehensive Internet Suite of services.  The Internet Suite gives
call-center agents the ability to simultaneously handle voice, e-mail, fax,
chat, call-back and call-through queries and to provide the same level of
customer support to e-commerce customers as traditional customers.
    The VEL Digital-Fax, a sophisticated ACDM with a light emitting diode
(LED) display, provides instantaneous mission-critical call center data to
agents in many of the leading call centers across the United States.  Also
serving as a key employee communications tool, Digital-Fax displays important
messages and real-time information that enables call center supervisors and
teams to improve efficiency in the rate of calls in queue, average wait time,
speed of answer, longest call in queue and production figures.
    "This agreement fully leverages the capabilities of both products," said
Ken Arndt, vice president of marketing at AG Communication Systems.  "Visual
Electronics is an industry leader in banner board technology.  In this release
of ClientCare, we are happy to include them as our first certified board
partner in the suite of ancillary contact management options available to
customers."
    "We have had a longstanding relationship with Lucent, so partnering with
AGCS was a natural fit," says VEL's President and CEO Dennis M. Dougherty.
"This will allow us to service customers better and create win-win
opportunities for both companies."
    With its headquarters in Denver, Visual Electronics, Ltd. (VEL), developed
the first visual communications system for the growing call center industry.
Founded in 1978 by Dennis M. Dougherty, VEL has since become the industry
leader in visual call center communications solutions.  The company's flagship
product, Digital-Fax, is a sophisticated automatic call distribution monitor
(ACDM) with a light emitting diode (LED) display.  Digital-Fax provides
instantaneous access to mission-critical call center data to agents in many of
the leading call centers across the United States.  Also serving as a key
employee communications tool, Digital-Fax displays important messages and
real-time information that enables call center supervisors and teams to
improve efficiency in the rate of calls in queue, average wait time, speed of
answer, longest call in queue, and production figures.  For further
information on VEL, visit the company's web site at http://www.digital-fax.com
or call (303) 639-8450.
    AG Communication Systems, a subsidiary of Lucent Technologies, offers
service providers advanced network-based solutions, including circuit and
packet switching, voice-over-Internet protocol (VoIP) and IP Centrex, call
center and integrated access products.  The Phoenix-based company develops
end-user applications that maximize revenue opportunities for service
providers.  AG Communication Systems also provides a full range of enhanced
services, including installation, engineering, consulting, project management
and technical support, to help customers manage their networks from beginning
to end.  Additional information can be found on the company's web site at
http://www.agcs.com.

SOURCE AG Communication Systems

http://www.agcs.com
CONTACT:
Jim Matney of AG Communication Systems,
+1-623-582-7575 or matneyj@agcs.com; or Dennis Dougherty of
Visual Electronics Ltd., +1-303-639-8450 or
DDougherty@digital-fax.com