Support Services Conference & Expo to Showcase Industry's Hottest Issues And Technologies

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Support Services Conference & Expo to Showcase Industry's Hottest Issues And Technologies
    NEEDHAM, Mass., July 22 /PRNewswire/ -- Ziff-Davis (NYSE: ZD) today
announced that the premier event for customer service and technical support
will be held at the Moscone Center in San Francisco, September 8-11.  Support
Services Conference & Expo, produced by ZD Events, will provide innovative
ideas and perspectives, new technologies and resources, and networking
opportunities to the estimated 6,000 help desk, technical support, customer
service, and call center professionals expected to attend.
    Over 140 leading companies will showcase the latest customer support and
service products and strategies including call center applications, customer
management systems, diagnostic tools, knowledge systems, help desk solutions,
sales and marketing automation software, and online support technologies.
Among the exhibitors that will be displaying these type of products are Baan,
Clarify, Inc., Computer Associates, Network Associates, Oracle Corporation,
Remedy Corporation, Silknet Software, Inc., Stream International, Inc., Tivoli
Systems, and The Vantive Corporation.
    As the industry's most comprehensive educational program, the Conference
will feature more than 120 sessions that offer practical, how-to information
to manage and improve customer relationships, increase staff productivity, and
control the true cost of support.  Seminars, Case Studies, Super Sessions,
Discussion Groups, PowerPanels, Product Showcases, and Buyer's Guide sessions
will cover such topics as managing technical support, developing a support
team, relationship management, measuring performance, in-house vs.
outsourcing, and managing stress in the support center.
    Industry leaders will discuss the latest trends and issues in customer
service and support in three illuminating keynotes.  On Tuesday, September 8,
Jim Louderback, VP and Editorial Director of ZDTV, will moderate a panel of
executives from Oracle, Vantive, and Clarify as they discuss "Building
Customer Loyalty through Innovation and Technology".  Martha Rogers, Ph.D., a
partner at Marketing 1 to 1, will present a dynamic keynote entitled
"Enterprise One to One: Building Relationships One Customer at a Time" on
Wednesday, September 9.  On Friday, September 11, Roger Herman, CEO of The
Herman Group, will wrap-up Support Services Conference & Expo with "Riding the
Waves of Turbulence".
    "Support Services Conference & Expo will highlight ways organizations can
enhance customer satisfaction, increase customer loyalty, improve
profitability, gain competitive advantage, and maximize staff productivity,"
said David Ferrante, General Manager of Support Services Conference & Expo.
"With the education in the conference program and the products displayed on
the expo floor, attendees will have the opportunity to witness all the latest
trends, issues, and solutions in the customer service and support industry."
    Support Services Conference & Expo also serves as bi-annual membership
meetings for both the Help Desk Institute (HDI) and Software Support
Professionals Association (SSPA).  These gatherings will enable members to
meet, network and discuss the most pressing issues in the industry today.
Attendees interested in joining HDI and SSPA are also invited to attend the
meetings.
    About ZD Events
    ZD Events is the world's leading producer of information technology
events, with products ranging from the IT industry's largest exhibitions to
renowned educational programs, custom seminars and specialized vendor
marketing programs.  It brings together the high-profile, high-impact COMDEX
and WINDOWS WORLD brands with the educational focus and depth of
NetWorld+Interop, Seybold Seminars and other leading industry events.  ZD
Events serves more than 5,000 exhibiting companies and two million attendees
through over 50 events in 18 countries.  These events have revolutionized the
way computers are bought, sold and distributed.  ZD Events is the events group
of Ziff-Davis.

    About Ziff-Davis
    Ziff-Davis is a leading integrated media and marketing company focused on
computing and Internet-related technology, with principal platforms in print
publishing, tradeshows and conferences, online content, market research and
education.  The Company provides global technology companies with marketing
strategies for reaching key decision-makers.
    For more information about Support Services Conference & Expo, visit
http://www.ssce.com.  For media accreditation contact Mary Ellen Collins, ZD
Events, at mary_ellen_collins@zd.com or 781-433-1758.

    ZD EVENTS, the ZD EVENTS logo, the ZD logo, Support Services Conference &
Expo, COMDEX, NetWorld+Interop and Seybold Seminars are trademarks or
registered trademarks owned or used under license by ZD Events Inc., a wholly
owned subsidiary of Ziff-Davis Inc., and may be registered in the United
States and other countries.  Help Desk Institute, HDI, Software Support
Professionals Association, and SSPA are trademarks owned or used under license
by ZD Inc.  WINDOWS WORLD is a registered trademark of Microsoft Corporation.
Other product and company names mentioned may be trademarks of their
respective owners.
SOURCE Ziff-Davis Inc.
http://www.ssce.com
CONTACT:
Mary Ellen Collins of ZD Events,
781-433-1758, or mary_ellen_collins@zd.com