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| Adelphia Business Solutions Chooses Lucent Call Center Solution To Serve Pennsylvania State Government |
MURRAY HILL, N.J., Aug. 2 /PRNewswire/ -- Lucent Technologies (NYSE: LU) today announced that Adelphia Business Solutions (Nasdaq: ABIZ), a national integrated communications provider, has purchased a ClientCare(TM) Call Center Deluxe Edition (DE) system to serve the Commonwealth of Pennsylvania. This sale is part of Adelphia's commitment to build an advanced information technology infrastructure and to provide state-of-the-art voice, video, Internet and data telecommunications services for Pennsylvania state government facilities. ClientCare Call Center DE is part of Lucent's iCentrex Solutions portfolio, which is designed to help service providers offer their business customers reliable, next-generation communications services over converged networks. ClientCare revolutionizes network-based call centers by providing an open architecture, switch-independent call management solution. "Lucent's ClientCare product supports our pledge to expand first-class telecommunications services throughout the Commonwealth as we work diligently to meet and exceed service expectations," said Rob Seinrukos, general manager at Adelphia Business Solutions. "ClientCare allows Adelphia to offer the best call center capabilities to its customers," said Ken Arndt, vice president of marketing, Lucent Technologies. "Using ClientCare, the Commonwealth of Pennsylvania will get full inbound call handling and routing that can be blended with sophisticated outbound campaigns and a complete Internet Suite of services. The Internet Suite gives call center agents the ability to simultaneously handle voice, e-mail, fax, chat, call-back, call-through and web-based queries and to provide the same level of customer support to e-commerce customers as traditional customers." Adelphia Business Solutions, a majority-owned subsidiary of Adelphia Communications Corporation (Nasdaq: ADLAC), provides integrated communication services to business customers over its state-of-the-art fiber optic network. By the end of 2001, Adelphia Business Solutions will serve approximately 200 cities throughout the United States over its fully redundant, 30,000-mile local and long-haul fiber optic network. This network serves as the backbone for the company's full line of communication service offerings, including local and long-distance voice services, messaging, high-speed data and Internet services. For more information about Adelphia Business Solutions, visit the company's web site at http://www.adelphia-abs.com. Lucent Technologies, headquartered in Murray Hill, N.J., USA, designs and delivers the systems, software, silicon and services for next-generation communications networks for service providers and enterprises. Backed by the research and development of Bell Labs, Lucent focuses on high-growth areas such as broadband and mobile Internet infrastructure; communications software; communications semiconductors and optoelectronics; web-based enterprise solutions that link private and public networks; and professional network design and consulting services. For more information on Lucent Technologies, visit its web site at http://www.lucent.com.SOURCE Lucent Technologies
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CONTACT:
Pete Settles of Lucent Technologies,
908-559-6419, psettles@lucent.com; or Lynn Rowles of Adelphia
Business Solutions, 724-743-9516, lynn.rowles@adelphiacom.com
