AG Communication Systems and Genesys Announce Marketing Agreement for Advanced Network-Based Contact Center Solutions

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AG Communication Systems and Genesys Announce Marketing Agreement for Advanced Network-Based Contact Center Solutions

    PHOENIX, Aug. 7 /PRNewswire/ -- AG Communication Systems, a subsidiary of
Lucent Technologies (NYSE: LU), and Genesys Telecommunications Laboratories,
an independent wholly owned subsidiary of Alcatel (NYSE: ALA), today announced
an agreement to jointly market advanced network-based application services for
central office contact centers.
    Genesys currently supplies AG Communication Systems with call routing and
computer telephony integration software components for its ClientCare(TM) Call
Center DE product.  As part of this new agreement, Genesys now will represent
the ClientCare product to its call center customers, also.
    "Genesys is a company focused on the specific needs of call center owners,
while we are switching and transport experts," said Seth Swerdlow, vice
president of channel development at AG Communication Systems.  "Together, we
allow enterprises to take full control of all aspects of the call center
operations via the network, reducing costs while improving efficiency and
customer service."
    "Genesys is at the heart of network-based contact center solutions, and we
are excited to extend the market reach of ClientCare to our customers," said
Laurent Philonenko, chief technology officer at Genesys.  "As contact center
services play an increasingly important role in customer relationship
management, AG Communication Systems and Genesys will lead the charge in
delivering these advanced solutions over the network."
    ClientCare is switch-independent and enables telecommunications service
providers to deliver to their business customers the most advanced
network-based call center solutions available today.  With ClientCare,
enterprise customers get inbound call handling and routing that can be blended
with sophisticated outbound campaigns and a comprehensive Internet Suite of
services.  The Internet Suite gives call center agents the ability to
simultaneously handle voice, e-mail, fax, chat, call-back and call-through
queries and to provide the same level of customer support to e-commerce
customers as traditional customers.

    Genesys Telecommunications Laboratories, Inc., an independent wholly owned
subsidiary of Alcatel, is the leading provider of universal queue contact
center solutions for complete customer relationship management.  Genesys
offers an integrated suite of open, infrastructure-independent applications
that manage interactions across all media types, networks and applications.
Headquartered in San Francisco, Genesys has served Global 2000 enterprises and
major telecommunications carriers and service providers for more than for
10 years.  For more information, visit http://www.genesyslab.com.

    AG Communication Systems, a subsidiary of Lucent Technologies, offers
service providers advanced network-based solutions, including circuit and
packet switching, voice-over-Internet protocol (VoIP) and IP Centrex, call
center and integrated access products.  The Phoenix-based company develops
end-user applications that maximize revenue opportunities for service
providers.  AG Communication Systems also provides a full range of enhanced
services, including installation, engineering, consulting, project management
and technical support, to help customers manage their networks from beginning
to end.  For additional information, visit the company's web site at
http://www.agcs.com.

SOURCE AG Communication Systems

http://www.agcs.com
CONTACT:
Michael Mitchell of AG Communication Systems,
+1-623-581-4198, mitchelm@agcs.com; or Pete Wermter of Genesys,
+1-415-437-1184, pwermter@genesyslab.com