ShelCad Communications and AG Communication Systems Announce Joint Marketing And Distribution Agreement for Network-Based Call Centers

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ShelCad Communications and AG Communication Systems Announce Joint Marketing And Distribution Agreement for Network-Based Call Centers

    NETANYA, Israel, Aug. 14 /PRNewswire/ -- ShelCad Communications Ltd., a
leading computer telephony integration (CTI) and voice-over-Internet-protocol
(VoIP) client-based solution provider, and AG Communication Systems, a
subsidiary of Lucent Technologies (NYSE: LU), today announced a joint
marketing and distribution agreement for network-based call centers.  Under
terms of the agreement, ShelCad will provide technology to AG Communication
Systems to enhance its ClientCare(TM) Call Center DE system.  ShelCad's
technology allows any analog phone to work with ClientCare's agent desktop.
    ClientCare Call Center DE is part of Lucent's iCentrex Solutions portfolio
of products, which help service providers offer their business customers
reliable, next-generation communications services over converged networks.
    "This joint marketing agreement is a natural development of our
complementary call center technologies and products that provide unique and
powerful benefits to enterprise customers," said Tom Curran, vice president of
marketing and sales at ShelCad.  "It will add momentum to our call center
presence for remote agents as well as enhanced call center work places.  We
are committed to providing the best client-based solutions for all types of
applications."
    "ClientCare is a new approach to the call center market," said Ken Arndt,
vice president of marketing at AG Communication Systems.  "The product's
network-based open architecture is switch-independent making it an easy to fit
into any network, which accelerates speed to market."
    With ClientCare Call Center DE, enterprise customers get full inbound call
handling and routing that can be blended with sophisticated outbound campaigns
and a complete Internet Suite of services.  The Internet Suite gives call
center agents the ability to simultaneously handle voice, e-mail, fax, chat,
call-back, call-through and web-based queries and to provide the same level of
customer support to e-commerce customers as traditional customers.
    ShelCad Communications Ltd., specializes in the development of innovative
CTI, Internet Telephony, and VoIP products.  ShelCad's vanguard products link
personal computers to any analog phone to support IP calls and added-value
features.  Its plug-and-play CTI solutions are unique in the market for
integrating existing networks, computers and the public switched telephone
network with standard telephones. ShelCad's technological developments include
VoIP, Network CTI, PCMCIA, Ethernet and ASIC products.  Additional information
is available at http://www.shelcad.com.
    AG Communication Systems, a subsidiary of Lucent Technologies, offers
service providers advanced network-based solutions, including circuit and
packet switching, voice-over-Internet protocol (VoIP) and IP Centrex, call
center, integrated access and wireless office system products.  The
Phoenix-based company develops end-user applications that maximize revenue
opportunities for service providers.  AG Communication Systems also provides a
full range of enhanced services, including installation, engineering,
consulting, project management and technical support, to help customers manage
their networks from beginning to end.  Additional information is available at
http://www.agcs.com.

SOURCE AG Communication Systems

http://www.agcs.com
CONTACT:
Michael Mitchell of AG Communication Systems,
623-581-4198, pager, 800-759-8888 PIN 1351319, mitchelm@agcs.com;
or Etty Gueva of ShelCad Communications, +972-9-885-1111, fax
+972-9-885-9914, ettyg@shelcad.com