Acquisition Further Strengthens Solectron's Post-Manufacturing Capabilities
MILPITAS, Calif., Sept. 25 /PRNewswire/ -- Solectron Corporation
(NYSE: SLR) and Stream International said today that they have signed a
definitive agreement for Solectron to acquire Stream International, a global
Customer Relationship Management (CRM) outsourcing and support services
provider for leading technology companies. The acquisition will significantly
increase the capabilities of Solectron's Global Services business unit, and
enhance the company's total service offerings.
(Photo: http://www.newscom.com/cgi-bin/prnh/20001201/SLRLOGO )
Through the transaction, Solectron becomes one of the world's 10 largest
providers of CRM outsourcing services. Solectron will gain customer support
capabilities, which include customer service and technical support. Stream
operates 22 contact centers in North America, Asia and Europe, with revenues
of $323 million in FY 2000 ending December 31, 2000. The companies expect to
complete the transaction by the end of October; financial terms of the deal
were not disclosed.
"This transaction expands Solectron's presence in Customer Relationship
Management services, a sector we have specifically targeted for growth," said
Bill Mitchell, executive vice president and president, Solectron Global
Services. "Stream's expertise extends our industry leading service offerings.
The capability to add full CRM services will provide our customers with a
complete and fully integrated 'end-to-end' solution. This will improve our
customer's product support and service delivery in substantial and innovative
ways."
Once the transaction is completed, Stream will maintain its brand identity
and operate within Solectron's Global Services business unit. Solectron will
market Stream's services as another value-added element of our total
supply-chain solutions.
"Stream's vision is to become the most trusted partner for our clients, by
offering services that enhance their customer relationships," commented
Steve Moore, chairman and chief executive officer of Stream International.
"The combination of Solectron's Global Services offerings and Stream's CRM
capabilities strengthens both companies' value to our combined client base. As
part of the Solectron team, we now offer our clients a single point of contact
to manage the customer lifecycle, enabling them to improve their product
offerings, build repeat purchases and enhance customer loyalty."
"Solectron Global Services continues to strategically build the most
comprehensive capabilities to better serve the changing needs of our
customers," said Mitchell. "Through this transaction with Stream, we add a
very strong management team and we solidify our position as the leading and
most comprehensive EMS post-manufacturing services provider. We welcome all
Stream employees to the Solectron team."
Solectron Global Services provides a full range of post-manufacturing
services, including: product repair, upgrades, re-manufacturing and
maintenance through factory and fast-hub service centers located around the
world; help-desk support through customer call-in centers for end-users;
logistics and parts management; asset recovery; returns processing;
warehousing; engineering change management and end-of-life manufacturing.
Solectron Global Services currently has 14 sites on five continents.
About Solectron
Solectron (http://www.solectron.com) provides a full range of global
manufacturing and supply-chain management services to the world's premier
high-tech electronics companies. Solectron's offerings include new-product
design and introduction services, materials management, high-tech product
manufacturing, and product warranty and end-of-life support. Solectron, the
first two-time winner of the Malcolm Baldrige National Quality Award, has a
full range of industry-leading capabilities on five continents. Its
headquarters are in Milpitas, Calif.
About Stream
Stream International is a global provider of CRM support solutions for
leading technology companies, telecommunications companies, financial services
and e-businesses. Stream's CRM solutions provide a fully integrated suite of
email, live chat, voice and self-help solutions to enhance the customer
experience. Approximately 10,000 employees around the world enhance over
40 million customer experiences a year, including more than 5 million
electronic transactions. Stream operates 19 Customer Interaction Centers in
9 countries, including an e-services center in Mumbai, India, through Stream
Tracmail Ltd. Stream is also a 40% joint venture partner in CSL-KK, which
operates an additional 3 Japanese Customer Interaction Centers near Tokyo.
The privately held company is based in Canton, Massachusetts. For more
information, visit Stream International's website at http://www.stream.com.
Goldman, Sachs & Co. acted as financial advisor to Stream International
for this transaction.
Safe Harbor
This release contains forward-looking statements within the meaning of
Section 27A of the Securities Act of 1993, as amended, and Section 21E of the
Securities Exchange Act of 1934, as amended, regarding, among other things,
anticipated benefits of the acquisition including increasing the capabilities
of Solectron's Global Services business unit, expanding Solectron's presence
in the CRM services sector, and other anticipated benefits from the
acquisition and the anticipated closing date of the transaction based on
current expectations that involve a number of risks and uncertainties. In
particular, while the companies have signed a definitive agreement, there is
no assurance that the parties will complete the transaction. If the companies
do not receive the necessary approvals or fail to satisfy conditions for
closing, the transaction might not be completed. Additional risks and
uncertainties include the failure to achieve expected synergy and efficiencies
of operations, risk of price fluctuation, loss of major customers,
fluctuations in operating results, changes in technology, competition, the
ability to manage growth, the ability to manage rapid declines in customer
demand, the ability to manage business integration, risks associated with
international sales and operations and the ability to retain key personnel.
For a further list and description of risks and uncertainties, see the reports
filed by Solectron with the Securities and Exchange Commission, specifically
Solectron's forms 8-K, 10-Q, S- 3 and 10-K.
CONTACT: analysts, Thomas Alsborg, +1-408-956-6614, or
thomasalsborg@ca.slr.com, or media, Birgit Johnston, +1-408-956-6995, or
birgitjohnston@ca.slr.com, both of Solectron Corporation.
SOURCE Solectron Corporation
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Related links: http://www.solectron.com
Photo Notes: NewsCom: http://www.newscom.com/cgi-bin/prnh/20001201/SLRLOGO AP Archive: http://photoarchive.ap.org PRN Photo Desk, +1-888-776-6555 or +1-212-782-2840
CONTACT: analysts, Thomas Alsborg, +1-408-956-6614, or thomasalsborg@ca.slr.com, or media, Birgit Johnston, +1-408-956-6995, or birgitjohnston@ca.slr.com, both of Solectron Corporation
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