Restructuring of Service Management Best Practices, Processes, and
Infrastructure Upgrade Prepares Company for Scalable Growth
LOS ANGELES, Jan. 23 /PRNewswire-FirstCall/ -- En Pointe Technologies
(Nasdaq: ENPT), announced today that it has begun investing in its
information technology infrastructure, Information Technology
Infrastructure Library (ITIL) standards, and is developing talent within
its services organization to prepare it for growth.
"With the adoption of ITIL as a best-practice service management
framework along with process improvements and infrastructure upgrades, we
see our managed service capacity poised for growth," commented Bob Din, CEO
of En Pointe Technologies. "This solid operational foundation, along with
our business culture of performance, accountability, and flexibility,
enables an effective and cost-efficient managed service model to our
customers."
Methodology and Standard Operating Processes
En Pointe has recently adopted the ITIL framework to continue
positioning itself as a leader in the managed services industry with
concentrated excellence in the area of client services which include
Service Desk, integrated with field services and life-cycle services. As a
service provider, En Pointe's ITIL implementation helps its clients receive
consistent, reliable and optimized service levels at the best possible
cost.
Infrastructure
En Pointe is also making strategic investments including upgrades to
its AMDOCs Clarify Call Management System, Cisco Unified Communications 6.0
Call Manager, Remote Desktop Management tools, Software Asset Management
and back office systems. These enterprise applications handle En Pointe's
closed-loop incident management process known as Total Call Management
(TCM).
People
En Pointe has reshaped its service organization to reflect the needs of
both its internal lines of business and its clients. En Pointe's Program
Management Office and Service Business Office have revised internal
Operating Level Agreements, which support interdependent, yet accountable
business units with better communication.
"Although the adoption of best practices, process, and infrastructure
enhancements are fundamental improvements, our greatest asset, the one with
the most impact to our foundation for success, remains our human resources.
These technological and operational changes bring forth benefit only
through the skill of our people, as they are paramount to our success,"
added Richard Emil, VP of Service.
About En Pointe Technologies, Inc.
En Pointe Technologies, Inc. provides the information technology
marketplace, including mid-market and enterprise accounts, government
agencies, and educational institutions nationwide, with computer hardware,
software, information security, and managed and professional services. En
Pointe has the flexibility to customize information technology services to
fulfill the unique needs of each of its customers.
En Pointe employs SAP, Clarify(TM), and AccessPointe(TM) (an
e-procurement application), proven and dependable software applications, to
support its broad customer base. Founded in 1993 and headquartered in Los
Angeles County, En Pointe maintains an ISO 9001:2000 certified
configuration center in San Bernardino County, California and is well
represented in leading national markets throughout the United States. En
Pointe has the experience and the technology to help organizations simplify
the management of their information technology infrastructure.
Visit http://www.enpointe.com to learn more.
This document contains forward-looking statements within the meaning of
Section 27A of the Securities Act of 1933, as amended, and Section 21E of
the Securities Exchange Act of 1934, as amended. In addition, from time to
time, En Pointe Technologies, or its representatives, have made or may make
forward-looking statements, orally or in writing. The words "estimate,"
"project," "potential," "intended," "expect," "anticipate," "believe" and
similar expressions or words are intended to identify forward-looking
statements. Such forward-looking statements may be included in, but are not
limited to, various filings made by En Pointe with the Securities and
Exchange Commission, press releases or oral statements made with the
approval of an authorized executive officer of the Company. Actual results
could differ materially from those projected or suggested in any
forward-looking statements as a result of a wide variety of factors and
conditions. Reference is hereby made to En Pointe's Annual Report on Form
10-K for the fiscal year ended September 30, 2007 for information regarding
those factors and conditions. Among the important factors that could cause
actual results to differ materially from management's projections,
estimates and expectations include, but are not limited to: changing
economic influences in the industry; dependence on key personnel; actions
of manufacturers and suppliers; and availability of adequate financing.
Readers are cautioned not to place undue reliance upon these
forward-looking statements that speak only as of the date of this press
release. En Pointe undertakes no obligation to update publicly any
forward-looking statements to reflect new information, events or
circumstances after the date of this press release or to reflect the
occurrence of unanticipated events.
All trademarks and service marks are the property of their respective
owners.
To contact En Pointe regarding any investor matters, please contact:
Javed Latif
Chief Financial Officer and
Sr. Vice President, Operations
En Pointe Technologies, Inc.
Phone: (310) 337-5212
Fax: (310) 258-2324
ir@enpointe.com
To contact En Pointe regarding any sales or customer matters, please
e-mail us at: sales@enpointe.com or contact us by phone at (800) 800-4214.
To receive investor e-mail alerts, please sign up at:
http://www.enpointe.com/investor_alerts.htm.
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SOURCE En Pointe Technologies, Inc.
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Related links:
http://www.enpointe.com
CONTACT:
investors, Javed Latif, Chief Financial
Officer and Sr. Vice President, Operations, +1-310-337-5212, fax,
+1-310-258-2324, ir@enpointe.com, or sales or customer matters,
1-800-800-4214, sales@enpointe.com, both of En Pointe
Technologies, Inc.
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