Call Center Demo Hall, Booth E-12
AKRON, Ohio, Jan. 29 /PRNewswire/ -- Virtual Hold Technology, LLC
(VHT), the leading developer of virtual queuing solutions, announced today
that it will demonstrate its innovative contact center solutions at the
ICMI Call Center Demo & Conference in Miami, Fla., Feb. 13-15, 2008.
(Logo: http://www.newscom.com/cgi-bin/prnh/20070619/CLTU033LOGO )
"Call Center Demo's program includes everything from educational
sessions to the latest industry trends, so exhibiting is a natural fit for
Virtual Hold Technology," said Marketing Specialist Adrienna Frazer. "Call
Center Demo not only showcases creative problem-solving; it also inspires
creative solutions that you can take back to your center."
VHT representatives will be available at booth E-12 to explain how
virtual queuing helps contact centers enhance the customer experience,
improve service levels, and reduce contact center costs.
"At its core, the Virtual Hold system educates callers of the estimated
wait time and offers them the choice of remaining on hold or receiving a
callback when it's their turn to speak with an agent," Frazer explained.
"When callers choose a Virtual Hold callback, they're free to hang up the
phone and go about their business, while our system keeps their places in
line until it's their turn to speak to an agent."
To learn more about virtual queuing, visit Virtual Hold Technology at
booth E-12 in the Call Center Demo Hall.
About Virtual Hold Technology
Virtual Hold Technology (VHT) is the leading developer of virtual
queuing solutions for Fortune 1000 clients. Since its inception in 1995,
VHT's patented award-winning virtual queuing technology has provided return
call solutions focused on enhancing the customer experience for financial
services, energy utility, insurance, telecommunications, cable, wireless,
and retail corporations such as IBM, Bank of America, T-Mobile, Amerigroup,
AT&T, Banco Popular, Verizon, Pacific Gas and Electric Company, Time Warner
Cable, Ticketmaster, and AVON. To learn how Virtual Hold's virtual queuing
solutions can help increase customer satisfaction and reduce contact center
costs, visit http://www.virtualhold.com or call 877-886-8187.
To experience a demonstration of a Virtual Hold call, dial
1-888-412-2214 (or 330-670-2214).
Contact: Adrienna M. Frazer
330-670-2263
afrazer@virtualhold.com
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