Free Service Provides Fast and Easy Access to Important Account Information,
Directly from the Handset
BIRMINGHAM, Ala., April 21 /PRNewswire/ -- Beginning this month, Cingular
will offer customers throughout Alabama a new service that essentially puts
management of personal account information in the hands of its wireless
customers.
*Services is designed to meet the needs of Cingular customers who want a
quick and easy means to access and manage their wireless accounts. By simply
dialing the appropriate "star code," Cingular customers can have their current
account balance and/or remaining minutes delivered to their handset via short-
messaging text (SMS). *Services also allows customers to enter a star code to
make a bill payment using an interactive voice response (IVR) feature.
The star codes are:
*BAL# (*225#) to receive an update on outstanding balance
*MIN# (*646#) to receive an update on remaining minutes
*PAY (*729) to use the IVR feature to make a payment
*Services is free to all of Cingular's "postpaid" consumer customers. All
that's required is a wireless handset with text-messaging capabilities.
"Cingular wants its customers to have an easy way to obtain accurate, up-
to-date account information," said Ron Sleeper, Cingular Wireless, Director of
Sales - Alabama. "Within seconds of entering the appropriate star code,
customers will know exactly how many minutes they have used, how much they owe
on their account, and also have a fast, easy way to pay their bill - all from
their handset."
*Services is part of Cingular's ongoing commitment to deliver the best
wireless experience possible for customers. Throughout the year, Cingular
will roll out a number of new initiatives that support its commitment to
improving the customer experience at all points of contact.
To obtain more information about *Services, please
visit http://www.cingular.com .
About Cingular Wireless
Cingular Wireless, a joint venture between SBC Communications (NYSE: SBC)
and BellSouth (NYSE: BLS), serves more than 25 million voice and data
customers across the United States. A leader in mobile voice and data
communications, Cingular is the only U.S. wireless carrier to offer
Rollover(TM), the wireless plan that lets customers keep their unused monthly
minutes. Cingular has launched the world's first commercial deployment of
wireless services using Enhanced Data rates for GSM Evolution (EDGE)
technology. Cingular provides cellular/PCS service in 43 of the top 50 markets
nationwide, and provides corporate e-mail and other advanced data services
through its GPRS, EDGE and Mobitex packet data networks. Details of the
company are available at http://www.cingular.com .
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