MT. ARLINGTON, N.J., April 28 /PRNewswire/ -- Samsung Electronics, in
cooperation with the United States National Highway Traffic Safety
Administration (NHTSA), announced an expansion of its recall of microwave
ovens that were installed in recreational vehicles (RVs) sold in the US during
the past 3 years. Samsung has determined that some of these microwave ovens
may present a safety hazard due to a defective part that may cause them to
begin operation unassisted and result in smoke or fire.
Samsung will repair the ovens free of charge for consumers. In the
meantime, consumers who own RVs with the affected ovens should unplug the
microwaves - or, if that is not possible, leave the microwave door ajar, which
will prevent the oven from operating. As a general safety precaution,
consumers should never store items in microwave ovens or leave items in the
ovens after use.
Samsung is currently working with more than 150 RV manufacturers
nationwide to arrange to have the microwave ovens repaired for consumers free
of charge. Repairs will be handled by Registered Service Centers. Customers
may remove the Oven and carry it in to an Authorized Service Center, or, tow
their RV to the Service Center for onsite service. Service arrangements and
more information may be obtained as follows:
- 1-800-932-3837 Monday to Friday between the hours of 9:00 AM and
9:00 PM EST
- E-mail mworecall@sea.samsung.comNote: Please include your name,
address, and model number in the body of the email.
- Fax 1-973-556-1525
Samsung is dedicated to creating superior products and offering
exceptional customer service. Samsung's top priority is consumer satisfaction
and safety, and we are committed to taking all appropriate actions to address
and resolve this issue as expediently as possible.
The new models included in the recall are: MR1031WB, MR1032BB, MR1033SB,
MR1351WB, MR1352BB. These microwaves were built by Samsung between May 2002
and July 2003 and installed in RVs sold during that time frame. Models of
microwave oven affected by the earlier recall notice include: MR5491G,
MR5491G01, MR5492W, MR5494W01, MR5493G, MR5493G01, MR5494W, MR7491G,
MR7491G01, MR7492W, MR7492W01, MR7493G, MR7493G01, MR6698WB, MR6699GB, and
MR6699SB. Consumers can locate the model number and manufacture date of their
oven on the inside of the microwave oven door. Microwave oven models
MR1031UWC, MR1031CWC, MR1032UBC, MR1032CBC as well as MR1351WB manufactured
after May 2003 and MR1352WB manufactured after August 2003 are not included in
this recall. No other Samsung microwave ovens are involved in this recall.
For more information, consumers should contact the Samsung Customer Care
Center at 1-800-932-3837 or visit the Samsung website at:
http://www.samsungusa.com/microwaveovens.
Consumers may also visit the NHTSA website at
http://www-odi.nhtsa.dot.gov/cars/problems/recalls/recallsearch.cfm; the NHTSA
campaign number is 03E04400. The expansion is listed at 04-E-031.
About Samsung Electronics America, Inc.
Headquartered in Ridgefield Park, NJ, Samsung Electronics America, Inc.
(SEA), a wholly owned subsidiary of Samsung Electronics Co., markets a broad
range of award-winning, advanced digital consumer electronics and information
systems products. The SEA organization oversees the North American operations
of Samsung Telecommunications USA, Samsung Electronics Canada and Samsung
Electronics Mexico. Please visit http://www.samsungusa.com for more information.
About Samsung Electronics
Samsung Electronics Co., Ltd. is a global leader in semiconductor,
telecommunications, flat panel display and digital convergence technology.
Samsung Electronics employs approximately 75,000 people in 89 offices across
47 countries. The company is the world's largest producer of memory chips,
TFT-LCDs, CDMA mobile phones, monitors and VCRs. Samsung Electronics consists
of four main business units: Digital Media Network, Device Solution Network,
Telecommunications Network and Digital Appliance Network Businesses. The
company web site is located at http://www.samsung.com.
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