MOGLINGEN, Germany, April 29 /PRNewswire/ -- The results of the latest
analysis by the international market research company Forrester have, for
the first time, included USU among the world's leading providers in the
area of IT Service Management in the April 2008 report The Forrester Wave:
Service Desk Management Tools, Q2 2008.
Forrester analyst and Vice President Chip Gliedman writes in the report
that USU along with 6 other vendors is a "competitive option for
organizations with between 2,500 and 8,000 employees or those with less
demanding workflow or scalability requirements. Its product can be
implemented more easily than those of their larger competitors and,
depending upon requirements, may be the best choice for some of the largest
organizations. All of these vendors have reference customers among the
largest of corporations."
The bar for inclusion in the evaluation was set very high; worldwide,
only 13 providers were invited to take part in the Forrester Service Desk
Management Wave. The participating software manufacturers were subjected to
a rigorous, in-depth examination of their current offerings, strategy and
market presence and evaluated according to 96 criteria. In the Wave for
"large or complex organizations", USU was recognized as a "strong
performer". In the second Wave, for "smaller firms with less complex
needs", USU was also named a "strong performer".
The Forrester report, called the "The Forrester Wave(TM): Service Desk
Management Tools, Q2 2008", was released on April 7, 2008.
For further information, please see:
http://www.forrester.com/Research/Document/0,7211,41705,00.html
Valuemation is a comprehensive, modularly structured product suite
featuring newly integrated technologies and functions covering all the
disciplines required for ITIL-compliant Business Service Management in one
powerful and convenient application. Core topics in ITIL Version 3 are
already supported in the current version by such tools as the Service
Knowledge Management System (SKMS) for effective knowledge transfer from
the greatest variety of data sources and Service Level Management for IT
operations. Supported by a Configuration Management Database (CMDB), USU
applications monitor, evaluate and optimize all IT systems and components
involved in controlling business processes and components. Critical
objectives for these applications include ensuring the highest availability
of mission-critical IT systems, minimizing failures (downtimes), providing
full transparency over all IT data as well as enabling great cost
effectiveness and a high quality of service.
In its market segment, USU has enjoyed long-term partnerships with
well-known, prominent companies and organizations such as Woolworth,
Allianz, T-Online, T-Systems, BMW Group, Swiss Re, Poste Italiane and MTU.
This press release is also available for download at:
http://www.usu-ag.com .
Contact USU AG
Internationalization & Partner
Marc Kothe,
Phone: +49-69-430-53-644
Mobile: +49-173-310-3435
Fax: +49-69-430-53-645
m.kothe@usu.de
http://www.usu-ag.com (english)
http://www.usu.de (german)
http://www.usu.it (italian)
| |
SOURCE USU AG
 back to top
CONTACT:
Contact USU AG, Internationalization &
Partner, Marc Kothe, Phone: +49-69-430-53-644, Mobile:
+49-173-310-3435, Fax: +49-69-430-53-645, m.kothe@usu.de
| |
|
