SAN FRANCISCO, May 28 /PRNewswire/ -- Telespree Communications, a
leading provider of on-device automated self-service solutions for wireless
service providers, today announced its suite of self-service applications,
which includes over-the-air (OTA) activation, service enrollment and
self-care applications and has further expanded to now include devices
leveraging Qualcomm's BREW(R) solution. As a result, Telespree's
self-service suite works across more CDMA mobile devices than ever before.
With Telespree, consumers are able to sign up for service and manage
their account directly on their mobile device without the assistance and
high costs associated with personal customer care, sales clerks or an
Interactive Voice Response. Telespree's self-service solution provides an
improved end-user experience; significantly lower customer support costs
and revenue generating opportunities through repeat use account management
or self-care activities for operators.
Telespree's new suite of applications uses the BREW solution to unify
the self-service user experience across numerous CDMA mobile devices thus
minimizing handset manufacturer integration work resulting in a fast and
efficient time to market.
Telespree's suite of self-service applications are network based, so
operators can easily modify business logic, user interface text, payment
options, plan and feature offerings, promotions and language at any time.
Since the Telespree platform knows the user account information, device,
channel, location and other data, activities and features can be
specifically tailored to the individual user in real time through an
intuitive user interface on the device. Telespree's platform enables an
integrated product solution to provide real time monitoring of device and
user interactions, event reporting and dynamic management of all
applications.
"Telespree's self-service solution for BREW further expands our product
offering across a multitude of wireless devices," said Bill deKay, chief
executive officer for Telespree. "It makes it easier for operators to
implement self-service functions and for their customers to easily set up
and manage their accounts right from their own handsets."
"Now that Telespree's self-service suite works with BREW, more wireless
subscribers will have access to the benefits that self management of a
wireless device provides," said Kathy Braegger, senior product manager and
head of developer relations for Qualcomm Internet Services. "This service
provides an excellent opportunity to improve the end user experience, which
Qualcomm supports."
About Telespree
Telespree, with 3 million activations globally, has created a
self-service platform for automated activation, programming, service
enrollment and ongoing account maintenance using only the device without
the aid of a sales clerk, call center or IVR. Telespree's innovative
network solution transforms any wireless device into a convenient
self-service terminal, allowing mobile service providers to significantly
reduce customer care and distribution costs, improve the end user
experience and generate incremental revenue through account management
activities. Wireless service providers are also able to survey, profile and
interact with the end user via the device to deliver targeted plans,
products and advertising. The Telespree solution works with any mobile
device, whether handset, wireless notebook, data card or telemetry module.
For more information about our products and services, please visit
http://www.telespree.com
Qualcomm and BREW are registered trademarks of Qualcomm Incorporated.
All other trademarks are the property of their respective owners.
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