WASHINGTON, D.C., September 28 /PRNewswire/ -- Leading global IT Service
Management (ITSM) software specialist Axios Systems says it stands to benefit
from Hewlett Packard's (HP) acquisition of Peregrine Systems because the
resulting take-over may prove problematic to implement and will create
uncertainties about the company's eventual product offering.
Commenting on the US$425 million deal, Ailsa Symeonides, co-founder and
Sales and Marketing Director of Axios Systems (http://www.axiossystems.com) said:
"This is excellent news for us. At a time when organizations are calling out
for stability among their vendors, HP plans to integrate two completely
different technologies. This might appear feasible and simplistic but in fact
will be a complex process which in practice is likely to prove very
difficult."
Peregrine's AssetCenter product is to be incorporated in HP's OpenView
tool but Mrs Symeonides noted that Axios' core solution assyst has included
Asset Management from the product's inception in 1988 and was underpinned by
a centralized Configuration Management Database (CMDB), an essential part of
the IT Infrastructure Library (ITIL - internationally accepted guidelines for
Best Practice in ITSM).
Competing against vendors such as HP, Axios Systems has recently been
voted top IT Help Desk vendor for the third time in succession in the UK Help
Desk Software Vendor Report published by the HDI (Help Desk Institute).
"It is encouraging to see that other vendors are increasingly recognizing
the benefits of Asset Management, CMDBs and ITIL which are becoming essential
demands of organizations looking for totally integrated solutions," she
stated.
In a recent survey conducted by Axios Systems and the Help Desk
Institute, 78% of respondents said they believed ITIL was important, echoing
the growth in importance and worldwide adoption of ITIL in the ITSM community.
Mrs Symeonides said Axios Systems, which has some 200 staff in nine
countries including the United States, and several hundred blue chip
customers around the world, was likely to pick up even more business because
of the hiatus which would inevitably take place as the HP and Peregrine
products were co-ordinated. The 'roadmap' for the new HP/ Peregrine Service
Desk was uncertain, she said.
"Axios is particularly well placed to capitalize on these uncertainties
because of its global support capabilities, existing excellent reputation and
constant product innovation," Mrs Symeonides commented.
She also noted that many of Peregrine's large channel partners such as
IBM and Mercury may see this move from HP as a threat to future partnerships
and therefore this may present further opportunities for other vendors.
About Axios Systems
Axios Systems (http://www.axiossystems.com) is a leading provider of Best
Practice-based consolidated IT Service Management software solutions. Axios'
customer-centric approach combined with its leading integrated technology
framework ensures customers worldwide can align their service and support
organizations with the overall goals of the business.
Benefiting from over 17 years of product development and investment
around Best Practice principles, Axios' core solution, assyst, intuitively
steers users through the IT Infrastructure Library (ITIL) processes. Axios
Systems' commitment to Best Practice is further demonstrated through being
first to achieve BS 15000 certification - the world's first formal standard
for IT Service Management.
Axios Systems is headquartered in the UK with offices across the
Americas, Europe and Asia-Pacific.
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