VANCOUVER, Wash., Oct. 1 /PRNewswire/ -- GWI Software, an
industry-leading provider of comprehensive IT help desk software, today
announced the release of c.Support Version 7.5, an integrated, flexible
service desk solution built to optimize the support activities of companies
of any size and service process requirement.
New features released in c.Support 7.5 include a comprehensive
purchasing functionality allowing users to request and track products and
services, and associate those requests with Incident, Problem, Change, and
Asset records. The inclusion of an Application Program Interface (API)
enabling mobile client users with a Blackberry, iPhone, or other handheld
device to create, edit, view, or search Incident and other records.
Significant interface enhancements continuing to streamline the way support
technicians and end users interact with the software, optimizing the user
experience and creating efficiency.
"One of the variables that continues to contribute to GWI Software's
success is how much substance we develop into 'every' release of
c.Support," added Jill Roberts, GWI's VP of Research and Development. "Some
companies use a 'dot release' to cover bugs, breaks, etc., whereas
c.Support 7.5 has enough new functionality to be considered a major
release."
c.Support 7.5 is available in two editions; Incident Management and
Service Desk. Both editions share a common source code stream, providing a
seamless transition for companies that begin with the Incident Management
edition and find their needs grow over time to the Service Desk edition.
About GWI Software
GWI Software (http://www.gwi.com) is a leader in providing powerful,
yet flexible support solutions for IT service desk applications. With 3,000
installations in organizations worldwide, GWI's highly customizable service
automation solutions are used by companies such as Panasonic, State of
Missouri, SAIC, Check Free, and Telesat Canada. The company is privately
held and based in Vancouver, Washington.
Pricing and Availability
c.Support 7.5 comes in Incident Management and Service Desk editions.
Both are available for demonstration now and will be available for
evaluation or purchase to new customers within 30 day, and an upgrade
available to existing customers within 60 days. For further information
please call GWI Software at 1-888-494-7638 or e-mail sales@gwi.com.
c.Support is a registered trademark of GWI Software. Other parties'
trademarks or service marks are the property of their respective owners and
should be treated as such.
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