Over-The-Air Activation Eliminates Manual Programming of Phone, Making an
Easy, Convenient Consumer Solution
SAN FRANCISCO, Dec. 11 /PRNewswire/ -- Telespree Communications, the
leading device based self-service platform provider for wireless carriers
and Mobile Virtual Network Operators (MVNOs), announced that Virgin Mobile
USA has deployed Telespree's Over-The-Air (OTA) solution to automate its
mobile handset programming process. Virgin Mobile USA (NYSE: VM), a leading
national provider of wireless communications services without annual
contracts serving nearly five million customers, implemented Telespree's
solution to further improve its customer experience.
"At Virgin Mobile USA, we are continually working to enhance our
award-winning customer service processes," said James Gamm, vice president
of Information Technology for Virgin Mobile USA. "With Telespree, we
focused on the device programming process, eliminating manual entry and any
associated errors, creating an even simpler and more convenient consumer
experience. Virgin Mobile USA customers can purchase a cool, new phone and
get it programmed quickly, allowing them to begin using service immediately
after activation without any hassles."
Virgin Mobile USA deployed Telespree technology for first time
programming of new devices as well as for existing users who want to change
or upgrade their mobile phones. The phone is automatically programmed,
without manual inputs or assistance from customer care agents via the
Telespree OTA process. Virgin Mobile USA began incorporating the Telespree
programming solution on Virgin Mobile USA handsets in the third quarter
2007, and plans to implement the OTA solution in all new Virgin Mobile USA
handsets.
"Telespree's over-the-air solution helps Virgin Mobile USA reduce
variable support and customer care costs while staying at the forefront of
customer service," said Bill deKay, CEO for Telespree.
Telespree's self-service solution streamlines wireless device
programming and provisioning of voice and data devices. The Telespree
platform delivers secure authentication and over-the-air device programming
to any non-active, wireless device without customer care or inputs. The
self-service platform allows carriers to offer 100% automated device
programming as well as service enrollment and ongoing account maintenance
to customers and retail channels, resulting in significantly lower customer
support costs and an improved end-user experience.
About Telespree Communications
Telespree is the mobile industry's leading device based self-service
platform provider. Telespree's innovative network solution transforms any
wireless device into a convenient customer self-service terminal, allowing
carriers and MVNOs to reduce customer and distribution costs while at the
same time improving the end-user experience. Telespree has created the
industry's first self-service platform for automated activation,
programming, service enrollment and ongoing account maintenance using only
the device without the aid of a sales clerk, call center or manual
processes. To learn more about Telespree, visit http://www.telespree.com
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