Integrated Suite of Scheduling, Mobility, Location Based Services and
Real-Time Traffic Updates Enables Real-Time Service and Workforce
Optimization
BURLINGTON, Massachusetts, December 12 /PRNewswire-FirstCall/ --
ClickSoftware Technologies Ltd. (Nasdaq: CKSW), the leading provider of
mobile workforce management and service optimization solutions, today
unveiled a new and significantly enhanced version of its ClickMobile
product, which helps companies make smart decisions in real-time, improving
service efficiency and revenues. New, easy-to-use features, which support
just about every step of handling the work order, provide the technician of
the future with a portable office to work more productively.
Simultaneously, dispatchers and managers are equipped with a set of
real-time monitoring tools, increasing their ability to make informed
decisions in real-time.
Unlike other products however, ClickMobile does not stop there. In
conjunction with ClickSoftware's ClickSchedule automated workforce
scheduling software, ClickMobile enables those organizations to graduate to
real-time automated, optimized mobile workforce management that drives
higher efficiencies and service responsiveness, thus taking mobility
solutions to a whole new level.
"We recognized that having an integrated solution for optimized
scheduling and mobility would result in many benefits for our organization
both now and in the future," said Dr. Loftur R. Gissurarson, Director of
Internal Control and Quality, Reykjavik Energy. "We were suitably impressed
with the wealth of features and functionality of ClickSoftware's new mobile
product and with their proven track record of successfully delivering
mobile workforce management solutions. ClickMobile will connect workers in
the field to headquarters giving them up-to-the-minute scheduling changes
as well as a paperless means of receiving and reporting on work completed
to improve efficiency."
"Many organizations rely on cell phones and GPS maps for mobile
workforce management but those approaches focus solely on data transfer
leaving the implied decisions to human manual processing," said
ClickSoftware's Chairman and CEO Dr. Moshe BenBassat. "With even a small
workforce of tens of technicians, reacting adequately and in real time to
the constant stream of field data is well beyond the capabilities of any
human brain. With the release of this new version of ClickMobile, we offer
the ability to act in real-time on this field data and produce optimal
decisions for resource allocation and job scheduling."
The new version of ClickMobile is built upon the latest Microsoft
mobility infrastructure enabling vital field activities from the moment a
task is dispatched to final completion and reporting.
Key new features include:
- Complete range of supported devices: from simple cell-phones and
smartphones to handheld devices and portable computers;
- Tight integration with ClickSchedule and ClickSoftware's entire
ServiceOptimization Suite;
- Variety of job dispatching methods - smart push, drip feed, daily or
weekly view, and more - according to your business processes;
- Real-time optimization - reacting to changing events in the field;
- Full support for work-order related activities - real-time updates,
automatic acknowledgement, customer history, spare parts, work details,
completion details, billing process, signature capture, printing invoices
and more;
- Ability to download and upload file attachments;
- Cross organization messaging system for fast, low cost communication;
- Powerful configuration - different forms based on different jobs,
input validations, configurable colors, icons, layouts, audible alerts,
visual notifiers, shortcuts, and many more;
- Multi-lingual support;
- Highly scalable and secure connections;
- Built-in integration to technologies such as GPRS modem, GPS, phones,
mobile printers and more;
- Integration to back office systems for a variety of uses such as
billing, recording timesheets, as well as signature capture;
- Ability to centrally configure and push software updates to all
mobile users remotely, without having to perform updates to each mobile
device individually.
Organizations can be sure of the accuracy of the information exchanged
between headquarters and technicians in the field because changes made in
ClickMobile automatically appear in ClickSchedule, and vice versa. That's
because both applications share the same business objects, databases and
logic workflows. Such integration saves companies the time and costs of
errors from manual reporting and scheduling operations.
Some of ClickMobile's key benefits include:
- Real-time monitoring and optimization of field resources and
activities;
- Automatic rescheduling to meet customer commitments;
- Reduces administrative costs associated with time-consuming paperwork
and phone calls;
- Reduces operational costs associated with excessive travel time,
repeat visits and idle time;
- Enables real time optimization for better utilization in a dynamic
service environment;
- Shortens service lead times yielding improved customer satisfaction
and loyalty;
- Low total cost of ownership due to the fact that ClickMobile shares
business objects, databases and logic workflows with ClickSchedule. Every
change is automatically applicable to both solutions.
"Leveraging the powerful Microsoft mobility infrastructure and tight
integration with our ServiceOptimization Suite, our uniqueness relative to
the competition is a product that, on the one hand, offers a powerful
portable office for the technician, and, on the other hand, equips the
organization with real-time optimization capabilities that keep the
schedule continually optimized along with fast response to emergency
situations. It is the compelling nature of this combination (optimized
scheduling and mobility on the same architecture) that has seen a number of
clients, new and existing, select the new ClickMobile," Dr. BenBassat
continued.
About ClickSoftware
ClickSoftware is the leading provider of mobile workforce management
and service optimization solutions that create business value for service
operations through higher levels of productivity, customer satisfaction and
cost effectiveness. Combining educational, implementation and support
services with best practices and its industry-leading solutions,
ClickSoftware drives service decision making across all levels of the
organization. From proactive customer demand forecasting and capacity
planning to real-time decision making, incorporating scheduling, mobility
and location-based services, ClickSoftware helps service organizations get
the most out of their resources. With over 100 customers across a variety
of industries and geographies, and strong partnerships with leading
platform and system integration partners - ClickSoftware is uniquely
positioned to deliver superb business performance to any organization. The
company is headquartered in Burlington, Mass. and Israel, with offices in
Europe, and Asia Pacific. For more information about ClickSoftware, please
call +1-781-272-5903 or 888-438-3308, or visit
http://www.clicksoftware.com.
Contacts: Joanna Giannotti
ClickSoftware, Inc.
+1-781-272-5903 x2235
joanna.giannotti@clicksoftware.com
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