Newegg.com Partners with LivePerson to Provide World-Class Customer Service

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Newegg.com Partners with LivePerson to Provide World-Class Customer Service
   Timpani Contact Center(R) Providing Live Chat, Email and Self-Service
                               Knowledgebase

    NEW YORK, Dec. 20 /PRNewswire-FirstCall/ -- LivePerson, Inc. (Nasdaq:
LPSN), a provider of online conversion solutions, today announced that
Newegg.com(R), (http://www.newegg.com), a leading online computer, consumer
electronics, and communications product superstore, has bolstered its
customer service capabilities in anticipation of the holiday season with
the implementation of Timpani Contact Center(R) with live chat, email and
self- service knowledgebase.
    Initial results from the implementation have been extremely positive,
with 85 percent of survey respondents indicating they were satisfied or
very satisfied with the service. Newegg.com currently offers online
customer service 15 hours each day and will soon extend LivePerson's
service to 24/7.
    "LivePerson's platform is a natural fit for our customer base," said
Craig Hayes, vice president of customer support for Newegg.com. "Our
shoppers are made up of IT professionals, students, gamers and others that
use text messaging and chat in their daily routines. Timpani Contact
Center(R) allows us to provide service on their schedules through their
preferred mode of communication."
    "LivePerson's service is a logical extension of our customer
philosophy," said Kerrigan Hodnett, customer service manager for
Newegg.com. "People that shop at Newegg.com are focused on the products
they need and would rather not interrupt their shopping experience to wait
for answers. Live chat allows us to provide them with the information they
need while they're online -- saving them time and increasing our
efficiency."
    "Newegg.com has built an outstanding reputation in a very competitive
industry by providing world-class customer service to the multi-channel
consumer," said LivePerson CEO Robert LoCascio. "They recognize that online
shoppers move quickly between channels like chat, email and self-service
and have responded by offering choices based on their customers'
preferences and schedules."
    About Newegg.com
    Newegg.com is an online e-commerce company that has created a powerful
channel for manufacturers of computer hardware and software, consumer
electronics and communications products to reach the do-it-yourselfers,
hard core gamers, students, small to medium-sized businesses, IT
professionals, resellers and consumers that desire a comprehensive digital
lifestyle. At the Newegg.com website, consumers can find the latest
technology parts and products, along with product information, pictures,
how-to's, customer product reviews and opportunities to interact with other
members of the technology and game enthusiast community.
    Founded in 2001, Newegg.com has more than 6 million registered
customers. Newegg.com headquarters are in City of Industry, Calif. For more
information visit http://www.newegg.com or email
public_relations@newegg.com
    About LivePerson
    LivePerson is a provider of online conversion solutions. Our hosted
software enables companies to identify and proactively engage online
visitors- increasing sales, satisfaction and loyalty while reducing service
costs. Combining web-interaction technology (chat, email and a self-service
knowledgebase) with a deep understanding of consumer behavior and industry
best practices, LivePerson's Timpani(TM) platform engages the right
customer, at the right time, with the right communications channel. This
Engagement Marketing platform creates more relevant, compelling and
personalized experiences-converting traffic into revenues, and facilitating
real-time sales and customer service. More than 5,000 companies including
EarthLink, Hewlett- Packard, Microsoft, Qwest and Verizon, rely on
LivePerson to help maximize the return on their marketing and e-commerce
investments. LivePerson is headquartered in New York City.
Available Topic Expert(s): For information on the listed expert(s), click
appropriate link.
Robert LoCascio
http://profnet.prnewswire.com/Subscriber/ExpertProfile.aspx?ei=45832
SOURCE LivePerson, Inc.
http://www.liveperson.com
http://www.newegg.com
CONTACT:
Michael Goodwin of LivePerson, Inc.,
+1-212-609-4282