Company Vision
Return To W.W. Grainger, Inc. Annual Report Contents Page
The Company has been successful since its founding in 1927. This success has been due in large part to a philosophy of management that will continue to guide us in the future:
To be the leader in the distribution of maintenance, repair, and operating supplies, services, and related information to businesses and institutions. To have the capabilities necessary to be a primary source for our customers through the breadth of our product and service offering, with an overall focus on the lowest total cost solution.
To operate with the highest moral, ethical, and legal standards.
To be committed to:
- Superior service and satisfaction for each of our customers.
- Mutually fair, responsible, and beneficial arrangements with each of our suppliers.
- Fairness, dignity, respect, and equal opportunity for all employees regardless
of sex, age, race, or national origin.
- Professionalism in all aspects of our business operations.
To operate for quality long-term growth while:
- Sustaining sound and conservative financial policies.
- Achieving an attractive rate of return for our shareholders through continued
improvements in economic earnings.
To foster a working environment that promotes:
- High integrity.
- High standards.
- Initiative and creativity.
- Respect and concern for others as individuals.
- Loyalty.
- Continuous learning and business process improvement.
To be a good corporate citizen in the communities in which we operate.
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